Apprentice Customer Service

Introduction

This is an exciting opportunity for an ambitious, bright, hardworking individual to join our office team, to provide high-quality service and support to our customers, including Customer Care and Telesales duties whilst working towards an Advanced Level 3 Customer Specialist qualification.

About the Employer

We begin by taking time to understand your business and objectives, then adapt our services to match. This allows us to develop strong, long-term relationships with our customers that ensure the right services are in place, at the right time. Every time. Add to this a friendly, experienced team, a willingness to overcome any challenge, and continuous investment in training and technology, and it’s easy to see why businesses already trust their facility services to us.

What You'll Do

The duties of the role are:

The role, after training, will include administration, customer care and telesales duties, including some of the following areas:

• Active telephone calling to customers, customer engagement and customer care
• General administrative duties
• Filing, photocopying and distribution of documents
• Using Microsoft Packages
• Inputting data
• Deal courteously with visitors
• Dealing with stationery/stock levels
• Assisting all members of the team as required

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the manager which are relevant to your role within the company to meet the overall business needs.

Training Outcome

• An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
• Potential for full time employment on successful completion of the apprenticeship
• Transferable skills that are invaluable in the wider world of work

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Knowledge of Microsoft Package
• Flexible
• Good attendance record

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - IT - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Working week will be Monday, 8:15 am - 5:00 pm. Tuesday - Thursday, 8:30 am - 5:00 pm and Friday, 8:30 am - 4:00 pm. Lunch is 30-minutes, with two 15-minute breaks, other than Friday were there is no afternoon break.

Expected Duration: 1 Year 3 Months

Training Provider: C.M.S. VOCATIONAL TRAINING LIMITED