Apprentice Compliance Officer

Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you! The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy, and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable people in our society. Counter Fraud Compliance and Debt (CFCD) aims to reduce fraud, error and debt within the benefit system, to protect the public purse. As part of CFCD, you will be at the heart of DWP's efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is greater than ever. If you want to join an organisation that recognises the importance of work-life balance, where you can develop new skills and progress your career, then CFCD is the place for you. Your work as an Apprentice Compliance Officer will involve different aspects subject to changing business priorities, therefore we need people who are adaptable and flexible. The job may include a range of duties, with the following provided as examples:

• Conduct robust and challenging interviews by telephone or in person in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry. Ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found.
• Ensure quality standards are maintained through adherence to all DWP policy and procedures, and CFCD operational instructions.
• Work collaboratively, effectively and flexibly within a team and contribute towards team expectations.
• Promote fraud awareness within DWP and to wider external business partners.
• Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation.
• Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate.
• Liaise with other departments/organisations within the framework of any existing partnership agreements.
• Prioritise workload in line with conflicting and changing priorities.