Apprentice Commercial Support Coordinator – Burgess Hill

Introduction

Swarm Recruitment is working with Voltix Services to recruit a Level 4 Sales Executive Apprentice. This is a great opportunity for someone looking to kickstart their career in sales or business within a thriving growing company.

About the Employer

Voltix Services is a leading facilities maintenance provider, delivering planned preventative maintenance, reactive maintenance, statutory compliance and specialist engineering services across London and the Southeast.

What You'll Do

Account Management:

·       Coordinate Quarterly Service Review (QSR) meetings with existing customers.

·       Maintain regular communication with customers to ensure high levels of satisfaction.

·       Support contract renewals and customer retention activities.

·       Gather customer feedback and testimonials.

·       Identify opportunities for additional services and pass leads to the Business Development team.

·       Build strong, long-term customer relationships.

Contract Mobilisation:

·       Coordinate the mobilisation of new maintenance contracts.

·       Act as the link between the Sales and Operations teams to ensure a seamless customer handover.

·       Ensure all contract documentation and customer information is complete and accurate.

·       Track mobilisation progress and resolve issues where required.

·       Deliver a smooth onboarding experience for every new customer.

Commercial & Pricing Support:

·       Support the Business Development team with pricing planned maintenance contracts.

·       Prepare renewal quotations for existing customers.

·       Assist with project and quoted works pricing.

·       Produce professional quotations and supporting documentation.

·       Support tender submissions and commercial proposals.

CRM & Commercial Administration:

·       Maintain accurate customer records within Salesforce.

·       Create and manage customer sites and asset information.

·       Produce reports and dashboards to support the commercial team.

·       Manage commercial documentation.

·       Support pipeline management and sales administration.

General Support:

·       Handle inbound customer enquiries.

·       Coordinate customer meetings.

·       Support marketing initiatives where required.

·       Assist with commercial improvement projects.

·       Provide general administrative support to the Commercial team.

Training Outcome

The company is passionate about developing people.

The successful candidate will receive structured training and exposure across every area of the commercial function, providing a clear pathway into future roles such as:

·       Commercial Account Manager

·       Customer Success Manager

·       Business Development Manager

·       Commercial Manager

You'll work alongside experienced professionals across Sales, Operations, Finance and Engineering, gaining valuable knowledge of the Facilities Management industry.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills

Course Information

Course: Sales executive (level 4)

Level: 4

Route: Sales, marketing and procurement

Apprenticeship Level: Higher

Working Arrangements

Working Week: • This is a full-time office role with site visits – 40 hours • Monday – Thursday, 8.00am – 5.00pm (1 hour for lunch) • Friday 8.00am – 5.00pm (1 hour for lunch)

Expected Duration: 1 Year 6 Months

Training Provider: SWARM TRAINING C.I.C.