Apprentice Business Support Officer

Introduction

A fabulous opportunity to join the Family Connect team which is the single point of access to Children's Services, receiving safeguarding concerns, support requests, and referrals relating to children, young people, and families. To develop professional skills, and gain insight into how Children's Services operates. 

About the Employer

Warwickshire County Council is the local government authority for the county of Warwickshire, providing public services such as Social Care, Education, County Highways, Rural Services, Public Health, Fire and Rescue, plus much more. Since 2012 the Council has delivered a top class apprenticeship scheme, recruiting more than 380 apprentices, most of whom have been retained in further roles at the Council.

What You'll Do

As an Apprentice Business Support Officer, you will play a vital role in supporting the Family Connect team by processing referrals, recording information accurately, and ensuring sensitive safeguarding information is handled efficiently and confidentially.

Key responsibilities include:

• Process safeguarding referrals from partner agencies, including Police, Health Services, Education, Early Help providers, and other statutory and voluntary organisations.
• Record referrals and safeguarding information accurately on the appropriate case management systems
• Ensure information is processed promptly and allocated in accordance with service procedures and statutory timescales
• Maintain accurate electronic records and update databases in line with service requirements
• Other ad hoc duties such as processing and sending letters and maintaining shared inboxes
• Record information accurately, ensuring appropriate action is taken in line with safeguarding procedures
• Prepare, distribute, and maintain records, reports, correspondence, and documentation
• Support the organisation and administration of meetings where required
• Handle highly sensitive, confidential, and often distressing information relating to children, families, abuse, neglect, domestic abuse, exploitation, and other safeguarding concerns

Training Outcome

This is a fixed-term for 18-months; however, this can lead to permanent position depending on course completion and performance.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Team working
• Initiative
• Non judgemental
• Patience

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, generally 9.00am - 5.00pm, but in line with our flexible working policy.

Expected Duration: 1 Year 6 Months

Training Provider: HEART OF ENGLAND TRAINING LIMITED

This employer is part of the Disability Confident scheme, committed to employing disabled people.