Apprentice Business Administrator - Carpets and Flooring
ANDREW MILBANK CARPETS LTD , Hampton Hill, Richmond upon Thames
Apprentice Business Administrator - Carpets and Flooring
£18,720 a year
ANDREW MILBANK CARPETS LTD , Hampton Hill, Richmond upon Thames
- Full time
- Permanent
- Apprenticeship programme
Posted 1 week ago, 29 Jul | Get your application in now before you're too late!
Closing date: 14-08-2026 (In 8 days)
Job ref: None
Location ref: Hampton Hill, Richmond upon Thames
Full Job Description
Introduction
Guide customers from enquiry to project completion, combining flooring knowledge with strong customer service. Responsibilities include handling calls and emails, assisting in-store customers, preparing estimates and invoices, managing stock and fitters, and maintaining smooth day-to-day shop operations.
About the Employer
A small independent carpet and flooring retailer based in Hampton Hill, supplying floorcoverings to homes and businesses in the local area. We are recognised for excellent customer service and high-quality workmanship. Serving our community since 1989, we pride ourselves on being a friendly and supportive team. Our customers first point of contact is usually by a visit to the shop or an online enquiry both of which we aim to turn into a home visit to estimate and price for new flooring. We have a team of fitters to carry out the work once an order has been placed.What You'll Do
The successful candidate will play a key role in guiding customers from initial enquiry through to project completion. This position combines practical flooring knowledge with customer service, estimating, and day-to-day operational responsibility.
The applicant would be expected to be able to answer the telephone confidently, respond to emails and to serve customers face to face in the shop. Administrative duties would involve creating invoices, typing estimates, tidying the shop, keeping a track of stock and managing the fitters.
Training Outcome
We are looking for someone keen to learn all aspects of running the shop with a view to becoming a permanent member of our friendly team able to fully manage the shop.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Qualifications
- Essential - GCSE - maths - 4-9
- Essential - GCSE - English - 4-9
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday - Friday 9.00am - 5.00pm and 9.30am - 2.00pm on Saturdays.
Expected Duration: 1 Year 6 Months
Training Provider: HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES).