Apprentice Business Administrator

Introduction

To provide essential administrative and organisational support to ensure the smooth and efficient day-to-day running of the office, supporting a business operating within the medical devices sector. 

About the Employer

We are a well-established medical device distributor with over 25 years of experience supplying high-quality products to the healthcare sector. Based in Newcastle-under-Lyme, we are a small, friendly team of around 30 employees. We pride ourselves on delivering reliable service, strong supplier relationships, and excellent support to our customers across the UK. 

What You'll Do

• Carry out general administrative duties such as filing, scanning, photocopying, and data entry  
• Manage incoming and outgoing email correspondence  
  Answer and direct phone calls in a professional manner 
• Provide exceptional customer service to customers via telephone and email 
• Maintain and update office records, databases, and filing systems 
• Support sales order processing, ensuring customer orders are accurately entered and processed in a timely manner 
• Assist with purchasing administration, including raising purchase orders
• Chasing suppliers for lead times and overdue deliveries, and supporting resolution of supply issues 
• Organising logistics for incoming and outgoing goods, including coordinating deliveries and collections 
• Support the sales team with travel arrangements, preparation of samples, literature, and quotations 
• Assist with preparing documents and reports
• Support management where required with administrative and operational tasks 
• Support other departmental functions where required  

Training Outcome

Full-time, permanent role.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working

Qualifications

• Essential - GCSE - English OR Maths - 4 / C

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 8.00am - 4.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: STOKE ON TRENT COLLEGE