apprentice

An opportunity to develop your administration and export logistics skills in a busy Rochdale office. Supporting Export Account Managers, you will prepare weekly customer reports, track orders and shipments, book collections with carriers and assist with sales administration. You will communicate with customers, account managers, the warehouse and logistics partners to keep orders moving and information accurate.,

• Prepare and send weekly customer reports, including back-order reports, packing lists and shipment tracking updates.
• Send weekly back-order reports to agents and Business Development Managers (BDMs).
• Review the Date Change Report daily and update customers on delayed back orders.
• Request shipping quotations from carriers.
• Book collections, including daily DHL pickups and K&N trailers.
• Liaise with DHL, K&N, UPS and other carriers for live shipment information.
• Prepare DHL collection paperwork and daily K&N trailer invoice documentation.
• Log VIP customer shipments with K&N for follow-up and KPI tracking.
• Order DHL and UPS stationery and create customer-specific shipping labels.
• Arrange parcel dispatches for other departments.
• Help Internal Account Managers log sales opportunities and create and send quotations.
• Release back orders and follow up with the warehouse on outstanding orders.
• Attend monthly KPI meetings with the line manager and take part in regular training.
  
  Maths and English Grade 4 & Above - Essential, Strong administration skills, including Excel and accurate paperwork.
• Good organisational skills and ability to meet recurring weekly reporting deadlines.
• Clear communication with customers, colleagues, carriers and warehouse teams.
• Ability to monitor orders, track shipments and follow up outstanding actions.
• Previous export, logistics or shipping administration experience would be ideal.
• Familiarity with DHL, UPS, K&N or similar carriers would be beneficial.
Other requirements
• Reliable and attentive to detail.
• Proactive and comfortable chasing updates from carriers and the warehouse.
• Able to manage priorities and meet deadlines.
• Professional, organised and willing to learn.
• Confident working with different teams and customers.
  
  Edmund Bell is an employer based in Rochdale. This full-time, office-based apprenticeship supports its export operations, working closely with Export Account Managers, customers, shipping carriers and the warehouse. The apprentice will help ensure that orders, reporting and deliveries are coordinated accurately and customers are kept informed.