Appointment & eRS Coordinators

We are seeking a highly organised and customer-focused eRS Coordinator to join our busy Outpatient Access team. This role is responsible for coordinating and booking first outpatient appointments across the Trust's centralised booking service, using both eRS and EPIC systems. The successful candidate will play a vital role in supporting patient access to services by managing appointment requests efficiently, monitoring worklists, escalating capacity concerns, and coordinating appointment reschedules where required. Working in a fast-paced environment, the post holder will provide a professional and responsive service while ensuring compliance with Trust policies and national waiting time guidelines.,

• Book first outpatient appointments using eRS and EPIC systems.
• Monitor and manage centralised worklists to ensure timely patient scheduling.
• Escalate clinic capacity issues and support the management of appointment reschedules.
• Act as a first point of contact for the Trust's centralised call centre, responding to enquiries and directing calls appropriately.
• Manage Urgent, Routine, and Two Week Wait (2WW) appointment pathways in line with Trust policies and national targets.
• Monitor and action centralised inboxes on a rota basis.
• Maintain accurate patient records and ensure confidentiality is upheld at all times.
• Work closely with colleagues and support the Outpatient (OPAC) Supervisor in delivering an efficient booking service.
  
  The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.