Applications Technician

We are looking for an organised and customer-focused Associate Applications Technician to join our Information Technology team. In this role, you will help support and maintain business applications, provide effective second-line support, and contribute to system improvements that enable high-quality services across the organisation. You will support the delivery, maintenance and development of key business applications, ensuring they are secure, reliable and responsive to changing service needs. Working with colleagues, customers and suppliers, you will help resolve incidents and requests, assist with upgrades and testing, and contribute to projects that improve systems and digital services.,

• Provide effective second-line support for business applications, resolving incidents, requests and queries.
• Support technical configuration, system changes, upgrades and testing while minimising disruption to users.
• Work closely with customers and stakeholders to understand requirements and ensure systems meet business needs.
• Maintain and improve data quality through housekeeping, reconciliation and data-cleansing activities.
• Produce reports and outputs from systems, and support users to run and configure reports themselves.
• Liaise with software suppliers and external partners to log, escalate and resolve issues.
• Support IT and systems-related projects, ensuring customer requirements and information security obligations are met.
• Provide advice and guidance to users so systems are used effectively and data is entered accurately.
  
  You will bring strong general ICT skills and a proactive, service-led approach to supporting business applications. You should be comfortable working with a wide range of stakeholders, managing your own workload, and responding calmly to changing priorities and technical issues.
• Experience supporting large-scale or complex business applications.
• Good communication and interpersonal skills, with a strong customer focus.
• Experience assisting with system upgrades, testing and live implementation.
• Ability to prioritise incidents and requests, understand risk, and escalate appropriately.
• Experience of data-cleansing, system housekeeping or maintaining data quality.
• Ability to identify issues and requirements from stakeholder discussions and translate them into practical action.
• Awareness of information governance, data security and the importance of compliance.
• Five GCSEs at grade A to C, or equivalent qualifications.
  
  Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.
As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued. Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference. If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel. Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody's business. Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us. Our Carbon Net-Zero 2030 Action Plan In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council's operations, and the borough, by 50% by 2023 and to align to the Government's net zero target of 2050. We recognise the significant role we can play in the borough in helping to limit climate change, but we can't do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.