To assist with the sales and contribution growth of the IX product portfolio by acting as the central point of technical applications support for the sales channels within Ishida Europe. To improve the sales enablement and technical material available to the sales channels around the IX product portfolio.
The role will cover IX application support requirements throughout the EMEA region.
Primary Responsibilities
+ Responding to and recording application support requests from the sales channels by advising on suitable machines for a particular enquiry.
+ To work closely with Product Management and Engineering in deciding if we take on a particular modification or specials requirement request detailing costs along with technical and commercial risks.
+ Ownership of the modifications and specials that the business decides to proceed with by working with the internal sections ensuring that the technical solutions and cost details are provided back to the requesting party.
+ Complete inhouse testing on IX machine units to verify the ability of a particular application
+ To coordinate and manage any testing requirements on IX units within the business and advise on the most suitable solution for a particular application
+ To support as required both in house and at site customer trials
+ To assist with the development and communication of sales enablement tools around the IX portfolio that assists the sales channel in understanding selections around Machines Software options.
+ To assist the sales channels in understanding the logic within CPQ and also working with the CPQ team in ensuring it is working effectively
+ To ensure Key Account User Requirement specifications are clearly understood and articulated within the business and in particular through the Engineering team.
+ To complete testing on any potential CPQ releases around the IX portfolio ensuring that it is a fair reflection of the desired implementation and robust enough for release to the sales channels.
+ Support in enhancing current CPQ rules and options from real world feedback and internal testing.
+ Producing 2D & 3D provisional layouts for enquiries & orders.
What skills are we looking for
To be successful in this role you must have experience within a B2B capital equipment environment direct sales support experience B2B technical function technical knowledge of electrics or mechanics and a good understanding of modern sales enablement tools
The ideal candidate must have excellent communication skills excellent presentation skills strong interpersonal skills must be customer focused IT Literate driven selfmotivated proactive flexible and adaptable.
Applications should be submitted by the close of 16 May 2025
Are you interested in this opportunity
If you would like an informal conversation about the role before applying please contact Richard Davis discuss with your manager and then apply using the link in the email.