Application Support Lead - OTC Derivatives & Margin Technology - Vice President

This exciting opportunity is responsible to lead the growing technical support team for OTC Derivatives and Margin processing applications during the EMEA business hours. Successful candidate will be responsible to ensure end to end uptime of the applications in scope and facing off to the primary stakeholders in the region and managing the day to day work allocation of the team staff. This is an exciting opportunity to lead a multicultural team located over 2-3 locations within the region and opportunities to influence the global operational effectiveness of a larger group supporting the business. What you'll do:

• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards, documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  
  Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in technical system analysis, crisis handling, problem solving and communication skills to Citi's Markets Operations technology support Team., Experience supporting Margin processing and/ or OTC derivatives and/ or Securities Settlement applications in Capital Markets.
• Hands on leader in troubleshooting system issues, leading triage calls and root cause analysis.
• Practical problem solving and strategic thinking skills, prior experience in crisis management, user frontline support for business-critical platforms
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude, Ability to work in a fast-paced environment
• Proficient using basic technical tools and systems with respect IT service management
• Good interpersonal and communication skills, ability to articulate business/material impact of technical systems failures, enhancement or capability to non technical users. Ability to influence/convince senior stakeholders on mandate progress updates.
  
  By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
  
  By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.