Application Support Engineer

Join Birmingham City Council's dynamic Applications Support Team as an experienced Senior Application Support Engineer. You'll lead on expert support for various software applications, including NEC Revenues & Benefits and Civica Collect. Collaborate with functional, development, delivery, and security teams to implement and support new and existing solutions. The ideal candidate should be a user-centric, highly motivated individual with extensive experience in providing expert technical support and guidance to internal teams. They should also be able to collaborate and work systematically with other stakeholders to ensure optimal implementation, performance, and support of a variety of solutions in a fast-paced, dynamic environment. What we are about As a Senior Application Support Engineer, you will lead on current applications and collaborate with teams to implement upgrades and advanced solutions that meet business needs., As a Senior Application Support Engineer, you will lead on the current application portfolio of a variety of applications in Revenues & Benefits, Finance, Legal, and Democratic services. You will collaborate with suppliers, business representatives, scheduling, database and other teams to support advanced solutions that meet business requirements.,

• Technical Expertise: Ideally extensive hands-on experience and in-depth knowledge of a Revenues & Benefits application, with a preference for experience in 3rd Party products from NEC (formerly Northgate).
• Application Support: Lead on the implementation, seamless support and operation of applications across multiple business areas - such as leading on implementation of third party hosted solutions including interpreting business requirements to ensure correct set up of system parameters.
• Relationship Building: Develop and maintain excellent relationships with peers, stakeholders within the business and suppliers.
  
  Experience: Comprehensive experience in front-end systems administration of Revenues and Benefits service support and third party hosted solutions.
• Technical Skills: Strong IT skills, with extensive hands-on experience in implementing, troubleshooting and managing software applications.
• Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.
• Additional Skills: Ability to work on own initiative and to lead, develop and deliver work plans, while also prioritising and organising the work of a multi-faceted application support service in a busy customer-facing environment.
  
  Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.
There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.


• An environment that values curiosity, autonomy and working in the open
• An engaged and supportive leadership with a clear vision and
• Training and development opportunities to help you progress and be the best you can be.
• An inclusive workplace committed to reflecting the public we serve.
• A benefit package designed to promote a great work life balance.
• Exposure to all digital and technology teams and services areas across the council
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application., In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.