Application Support Engineer

We are seeking an experienced Senior Application Support Engineer with strong IT support expertise and in-depth knowledge of Redwood RunMyJobs and integrations. You will be a senior member of a specialist team responsible for the implementation, ongoing support, optimisation and future development of Birmingham's primary enterprise scheduling and automation platform. This is a business-critical application, responsible for executing and orchestrating a high volume of automated processes and file transfers across the organisation that a number of business critical applications depend on. The role carries significant responsibility for ensuring service stability, performance, resilience, and continuous improvement of the scheduling environment.

• Experience supporting enterprise scheduling, workload automation, or other business-critical applications within a large, complex environment.
• Strong hands-on experience with Redwood RunMyJobs or similar enterprise scheduling and automation tools, including job design, workflows, calendars, dependencies, and monitoring.
• Excellent IT and application support skills, with experience supporting production systems, managing interfaces and integrations, analysing logs and resolving issues in a live operational environment.
• Highly effective communication with the ability to engage, influence, and build strong relationships with technical teams, senior stakeholders, and external suppliers.
• Experience monitoring system performance, scheduling workloads, integrations and job executions to maintain high availability, data integrity and adherence to agreed service standards and SLAs.
• Experience managing and supporting integrations between systems including batch processing.
• Knowledge and expertise in programming language such as Python, YAML or Redwood scripting as well as Tools such as Ansible.
In return, you will join a large-scale, technically complex environment where your work directly supports critical services across the city. You will have the opportunity to influence how services are deliver, contribute to system and process improvements as well as playing a key role in maintaining and evolving our application estate. This is a role for someone who is comfortable operating at a senior level within application support, with the technical capability and experience to take ownership of systems and drive service quality.

We are a dynamic local authority dedicated to delivering exceptional services to our community. Our function is at the forefront of innovation and efficiency, and we are seeking a Senior Application Support Engineer to join one of our Technical Application Support Teams., Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.