We are excited to offer an opportunity for an experienced Application Support Engineer to join our dynamic Applications technical team at Birmingham City Council. As an Application Support Engineer, you will be responsible for providing expert support for various software applications and systems. You will work closely with internal technical teams and external suppliers to ensure the smooth operation of our existing solutions and to collaborate in implementing new ones. The ideal candidate should be user-focused, motivated, and experienced in supporting internal teams. They must collaborate effectively with stakeholders to ensure successful implementation and performance of solutions in a dynamic environment. What we are about As an Application Support Engineer, you will have the dual responsibility of supporting the current application portfolio and collaborating with multi-disciplinary teams to implement advanced solutions that fulfil business requirements. Birmingham City Council highly regards teamwork, originality, and ongoing development. Our objective is to establish an environment that nurtures open dialogue and values each team member's distinct traits and outlooks.,

• Technical Expert: Experience or knowledge of Social Care applications
• Application Support: Contribute to the implementation, seamless support and operation of applications across multiple business areas
• Relationship Building: Develop and maintain excellent relationships with peers and stakeholders within the business
  
  Experience: Experience in supporting Adults and / or Children's services
• Technical Skills: Strong IT skills, with extensive hands-on experience in implementing, troubleshooting and managing software applications
• Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels
  
  Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered. We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed., Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.


• An environment that values curiosity, autonomy and working in the open
• An engaged and supportive leadership with a clear vision
• Training and development opportunities to help you progress and be the best you can be
• An inclusive workplace committed to reflecting the public we serve
• A benefit package designed to promote a great work life balance
• Exposure to all digital and technology teams and services areas across the council, In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.