Application Support Analyst

As an Applications Support Analyst you will work in a support team,responsible for supporting all RBFT digital applications. This includes thecarrying out of tasks associated with the system administration and dataintegrity of all configuration changes and ensuring that all Trust levelchanges are undertaken and synchronised across test and productiondomains.

The post holder will provide digital system application level technicalsupport for end users and is responsible for developing excellent workingrelationships with key stakeholders both external and internal.

The post holder will have responsibility for ensuring that Change ControlProcedures are followed, including the submission of Requests for Change (RFCs) to the Change Control Board, the execution of the technical change and the completion of documentation including keeping all paperwork up to date.

Main duties of the job

o Provide support and administration for all Trust digital applications and clinical systems, including those managed by shadow IT or without an identified owner.oAssist with technical issues with guidance, for the system in liaison with service users and promote best practice by regular communication with service users and heads.oIn conjunction with the team, manage and action all requests for change by liaising with suppliers for functional changes which fall outside system administration functionality.oIn conjunction with the Manager, manage and action all requests for change by liaising with suppliers for functional changes which fall outside system administration functionality.oProvide technical support to users experiencing issues with allocated systems.oParticipate in project work as appropriate to support system developments and project manage upgrades as required.oImplement policies, procedures and protocols for the applications and propose any system changes which may impact
across other trust services.oWork closely with other workstreams to ensure all planned and unplanned system downtime is managed as effectively as possible and causes the least amount of disruption to hospital staff.o Liaise with the Service Desk provider to ensure there is sufficient cover during system upgrades and staff informed of all system changes.

Diversity makes us interesting... Inclusion is what will make us outstanding.

Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.