Application Support Analyst
Euroclear, Bread Street, City and County of the City of London
Application Support Analyst
£47461
Euroclear, Bread Street, City and County of the City of London
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 14 Jun | Get your application in today.
Closing date: Closing date not specified
Job ref: 93e7246883f14eae99683eefefff1d92
Location ref: Bread Street, City and County of the City of London
Full Job Description
- Manages Production and Test Environment support from an application support perspective
- Resolves Production incidents affecting the applications under their control and communicates effectively with the internal Business Users
- Resolves Business information requests
- Adapts and orientates the process to best fit with IT strategy for improving the quality of the Production environment
- Actively seeks to improve production support through improving existing methods, tools and expertise General:
- Supports Production & Test Environment applications; independently resolving complex incidents; Leads process improvements and improves methods and tools
- Works autonomously with periodic checks by Manager.
- May also act as informal team lead role based on experience and expert knowledge.
- May coach others.
- Has a recognized technical expertise Role:
- Provides application support for production and test systems, including incident and problem management.
- Participates in application software delivery to both test and production environments. Participates in Production site switches and RDR test occasions.
- Communicates verbally and in writing on complex/large technical issues in a clear and concise format easily understandable by the intended recipient
- Complete User Requests, both Internal and External, in a timely manner within agreed SLAs.
- Effectively reviews high complexity project documentation from a production support perspective. Performs the assessment of all large scale changes on their impact on Production.
- Able to resolve large scale issues autonomously and assist colleagues with escalations.
- Deals with complex level interventions autonomously.
- Able to code in a programming language and perform development activities for large scale changes.
- Create or amend scripts/ macros where required to maintain or improve support tools.
- May provide specialist job functions such as DBA or Volume Testing (performance testing) and can work in an undefined / new area and may improve upon set guidelines and routines. May guide other colleagues in undefined work areas
Must have experience working in application support/service support on a Linux platform and capable of writing SQL statements, shell scripts. Experience working with Java, Kafka and OpenShift would be advantageous. Soft skills Must be highly motivated with excellent analytical, troubleshooting/problem solving skills, knowledge of software development life cycle and a self-starter able to proactively operate with minimal supervision Certification ITIL Foundation - certification is ideal but we are prepared to provide formal training for the right candidate seeking a true career option
Direct job link
https://www.jobs24.co.uk/job/application-support-analyst-126978038