Are you a tech-savvy problem solver with a passion for both application support and software testing? We're looking for an Application Support & Test Analyst to join our dynamic IT team at cardfactory, supporting critical business applications and ensuring high-quality software delivery across our supply chain and business development functions. This is a dual-role opportunity where you'll play a key part in maintaining the performance, availability, and security of our core systems, while also leading the planning and execution of test activities across multiple platforms. You'll work closely with internal teams and external partners, helping to drive innovation and continuous improvement in a fast-paced retail environment. Based at Junction 41 in Wakefield, with free parking and a flexible, hybrid way of working, this is a fantastic opportunity to make a real impact in our team. Colleagues are required to work in the office for a minimum of 1-2 days per week, with the expectation of additional attendance when needed.Role Responsibility

• Providing 2nd/3rd line support for key business applications across the Card Factory Group.
• Investigating and resolving complex incidents, performing root cause analysis, and implementing long-term solutions.
• Supporting the delivery of key IT projects and collaborating with cross-functional teams.
• Developing and executing test scenarios, cases, and scripts across various test phases.
• Raising and managing defects, ensuring timely triage and resolution.
• Maintaining accurate technical documentation and sharing knowledge within the team.
• Participating in an on-call rota to support out-of-hours incidents and test deployments.
• Identifying opportunities for operational improvements and supporting the transition to cloud-based and automated solutions., In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.
  
  Experience supporting ERP systems such as SAP S4/HANA or Microsoft Dynamics AX.
• Familiarity with integration platforms (e.g., Dell Boomi, SSIS, EDI) and eCommerce systems (e.g., Salesforce Commerce Cloud).
• Strong problem-solving skills and the ability to communicate technical issues to non-technical audiences.
• Experience in system testing across the full software development lifecycle.
• Ability to plan, execute, and report on test activities independently.
• Excellent organisational skills and attention to detail.
• A collaborative mindset and the ability to build strong relationships with stakeholders at all levels.
  
  Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
  
  25% Card Factory colleague discount in-store and online
• Save As You Earn scheme
• Financial Wellbeing Support
+ Financial Education Tools + Salary Advance
• Seasonal incentive schemes
• Opportunity to apply for Retail Apprenticeships
• Access to blended learning and development content
• Discounted mobile phone contracts
• Discounts across 100's of UK retailers
• Employee Assistance Programme - access to tools to support mental, physical, and financial wellbeing