Application Specialist

As an Application Specialist, you will play a key role in ensuring the smooth operation and continuous improvement of the organisation`s application landscape. You will provide technical and functional expertise across a range of systems, working closely with stakeholders, vendors and internal teams to optimise performance and deliver enhancements. You`ll also support the ongoing development of our applications environment, helping to improve integration, user experience and data quality across the business. What You Will Be Doing

• Providing day-to-day support for business applications, ensuring stability, performance and availability
• Managing incidents, problems and service requests in line with agreed service levels
• Supporting system upgrades, patching and maintenance of test environments
• Coordinating project deliver based on application specialisms, with partners and internally to GSA
• Working with stakeholders to identify and deliver system improvements and efficiencies
• Supporting integration between applications and ensuring accurate, secure data flows
• Assisting with reporting, analytics and business intelligence capabilities
• Coordinating testing, UAT and controlled release of system changes
• Ensuring applications comply with governance, security and data protection standards
• Building strong relationships with users and delivering training and guidance
• Working with vendors and partners to manage performance and identify opportunities for improvement
  
  We`re looking for someone who combines strong technical knowledge with excellent problem-solving and stakeholder engagement skills.
You will ideally bring:
• Experience supporting and maintaining enterprise applications (e.g. HR, Finance, CRM, Housing systems)
• Strong analytical and troubleshooting skills with the ability to diagnose complex issues
• Experience with tools such as Excel, Power BI, SQL or similar
• Knowledge of application integration, data flows or APIs
• Understanding of IT governance, change management and release processes
• Excellent communication skills, with the ability to translate technical concepts into user-friendly language
• Experience working with suppliers or third-party vendors
A relevant IT qualification, ITIL Foundation (or working towards), or experience in a similar environment would be beneficial.

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:
• 25 days annual holiday entitlement
• A defined contribution pension scheme.
• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
• Two days paid volunteering leave per year
• Buying and selling of annual leave
• Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!