Upload your CV
Go to job search

Application Operations Support Analyst

Bank of Ireland, Bristol

Application Operations Support Analyst

Salary not available. View on company website.

Bank of Ireland, Bristol

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 7 Nov | Get your application in now before you're too late!

Closing date: Closing date not specified

Job ref: df754f8a040444d5b7680e6de6fe9038

Location ref: Bristol

Full Job Description

  • Work within the Information Technology Infrastructure Library (ITIL) framework to manage incidents, problems and changes effectively
  • Investigate and resolve system issues raised through the Service Desk, providing fixes or practical workarounds
  • Identify and address root causes of recurring issues to reduce business impact and improve system reliability
  • Develop, test and implement system changes or fixes in response to business needs or incident resolution
  • Monitor daily system performance and contribute to service improvement initiatives and team projects, Bristol Application Operations (Back End), part of Technology Services, provides end-to-end support for a wide range of systems used by business teams across the Bank. The team is focused on delivering reliable, responsive and customer-centred service, while supporting the Bank's strategic goals. You will be part of a supportive environment where collaboration, learning and continuous improvement are encouraged.
    • This is a hybrid role, based primarily at Temple Quay, Bristol. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team. #li-hybrid #ij-hybrid

    You bring strong analytical thinking and enjoy solving technical problems. You communicate clearly and work well with others, even when under pressure to meet service level agreements. You are curious, proactive and take ownership of issues through to resolution. Your experience with technologies such as Oracle, SQL and PL/SQL, along with Unix or Linux environments and shell scripting, will support you in this role. You focus on delivering a smooth service and continuously look for ways to improve how systems operate. Experience with the following will help you to stand out but is not required to apply for this role:
  • IT service management practices or ITIL Foundation knowledge
  • Working with third-party vendors or managed service providers
  • File transfer tools, Control-M batch scheduling, or GIT/Bitbucket
  • Exposure to JBoss or Axway environments, There are no specific qualifications or minimum educational requirements needed for this role.

    Our Gender Balance Network creates an inclusive space where colleagues of all genders can connect, learn from one another, and work together to achieve our gender balance objectives., "At Bank of Ireland there's a range of development programmes and supports. That brings fresh opportunities and the chance to futureproof my career."

    The Bank of Ireland company culture prioritises work?'life balance with a commitment to hybrid working, along with 24 days annual leave and excellent pension contributions.
    • Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, Employee Assistance Programme, WebDoctor and financial wellbeing coaches. We also encourage and support colleagues to pursue educational and professional qualifications to grow and enhance your career. Key Competencies
  • Customer Focused - Self
  • Manage Risk - Self
  • Take Ownership - Self
  • Be Decisive - Self
  • Better together - Self
    • Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role., Competitive pay package Premium pension contribution Pay reviews & profit-share scheme Financial wellbeing coaches Excellent healthcare contributionsWork-Life Balance 23 days annual leave Flexible leave: buy or sell your days 6 months paid maternity leave Fertility and surrogacy policies Working parent and carer supports

Direct job link

https://www.jobs24.co.uk/job/application-operations-support-analyst-127702406
Relevant jobs