Application, Management and Support Engineer

Application, Management and Support Engineer

CAPTION:

• Company: University of South Wales
• Salary: £34,610 to £39,906 a year
• Hours: Full-time
• Location: Pontypridd, CF37 1DL
• Working pattern: Hybrid - 2 days remote
• Job type: Contract
• Posting date: 28 Aug 2026
• Closing date: 11 Sept 2026

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Summary

The University of South Wales is a vibrant and exciting place to work which offers a range of benefits including 35 days annual leave (plus bank holidays), Flexible working, Parental Leave, Childcare facilities, Sport facilities and an excellent pension.

A key enabler for the University's 2030 strategy is operational transformation that states we will:

• Support and take pride in our focused, talented, and ambitious staff.
• Maintain an inclusive workforce, champion diversity, foster collaboration, and well-being.
• Provide flexible, digitally enhanced environments to encourage innovative teaching, research & collaborative work practices.
• Embrace effective and efficient service delivery to support long-term sustainability.
• Grow and diversify our income to generate surpluses for re-investment in our core purpose.

The University's IT (Information Technology) Services support delivery of this strategy by providing high-quality technology, solutions, and services to support the web presence, corporate, learning and teaching, and research operations of the University and we have a proven record in responding to customer needs using innovative and evolving technologies.

We are currently seeking a highly motivated professional to join the Application Management and Support Team within the Development and Delivery area of IT Services. This role offers a tremendous personal development opportunity through supporting customers to realise the benefits of Digital Technology and ensure continuous improvements within the business areas and the team itself.

Team members keep up to date with the latest technology roadmaps, are enthusiastic and committed to producing secure and performant software.

Based at Pontypridd with the option to work from home.

The fixed term post is for a period of 12 months.

For an informal conversation about this post please contact Ryan Tyler.

If you are a successful candidate and this position will be your first professional services role at the University (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges.

Discover the advantages of working with us at USW: [URL omitted for formatting]

USW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All those working at the University are expected to share this commitment.

We are committed to employing a diverse workforce and creating an inclusive environment. Where colleagues can be themselves and every person is treated with dignity, fairness and respect. We actively encourage applications from diverse backgrounds and communities, especially with regards to age, disability, gender identity, sexual orientation, race and religion and/or belief. We benchmark our success through equality accreditations with Athena Swan, Race Equality Charter, Stonewall and Disability Confident.

If you're a Welsh learner or a Welsh speaker, we'd be delighted to receive your application. At USW, you'll have access to Welsh courses to enable you to develop your Welsh skills further, to provide a bilingual service to our students, colleagues and the public.

We welcome applications in Welsh and English. Applications in Welsh will not be treated less favourably than those made in English.

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• Support and take pride in our focused, talented, and ambitious staff.
• Maintain an inclusive workforce, champion diversity, foster collaboration, and well-being.
• Provide flexible, digitally enhanced environments to encourage innovative teaching, research & collaborative work practices.
• Embrace effective and efficient service delivery to support long-term sustainability.
• Grow and diversify our income to generate surpluses for re-investment in our core purpose.
The University's IT (Information Technology) Services support delivery of this strategy by providing high-quality technology, solutions, and services to support the web presence, corporate, learning and teaching, and research operations of the University and we have a proven record in responding to customer needs using innovative and evolving technologies. We are currently seeking a highly motivated professional to join the Application Management and Support Team within the Development and Delivery area of IT Services. This role offers a tremendous personal development opportunity through supporting customers to realise the benefits of Digital Technology and ensure continuous improvements within the business areas and the team itself. Team members keep up to date with the latest technology roadmaps, are enthusiastic and committed to producing secure and performant software. Based at Pontypridd with the option to work from home. The fixed term post for a period of 12 months., If you are a successful candidate and this position will be your first professional services role at the University (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges. Discover the advantages of working with us at USW: https://tinyurl.com/PSSatUSW USW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All those working at the University are expected to share this commitment. We are committed to employing a diverse workforce and creating an inclusive environment. Where colleagues can be themselves and every person is treated with dignity, fairness and respect. We actively encourage applications from diverse backgrounds and communities, especially with regards to age, disability, gender identity, sexual orientation, race and religion and/or belief. We benchmark our success through equality accreditations with Athena Swan, Race Equality Charter, Stonewall and Disability Confident. If you're a Welsh learner or a Welsh speaker, we'd be delighted to receive your application. At USW, you'll have access to Welsh courses to enable you to develop your Welsh skills further, to provide a bilingual service to our students, colleagues and the public. We welcome applications in Welsh and English. Applications in Welsh will not be treated less favourably than those made in English.