Application Development and Support Consultant

As a member of our Information Platforms Team, this role is an Application Development and Support Consultant specialising in the support and development of our corporate CRM system based on the SAP Service Cloud (C4C) Platform. What you'll do: This fixed term role will be focussed on supporting a number of significant improvement initiatives currently ongoing. The role will also include the day-to-day development, maintenance, and support of the existing CRM including; interpreting business requirements, technical consultancy, delivering project artefacts, technical troubleshooting and service improvement. You will also work as part of the wider Development and Applications team to support services and deliver technical resource to enable the initiatives and business of the broader County Council and its Partners. The role will also require support for other platforms and technologies as required; appropriate training and guidance will be provided. The complexity, responsibility and accountability will be commensurate with the grade., Roslyn Thomas, Information Platforms Lead on Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

The successful candidate will be experienced in working within a formal IT environment, which includes:

• IT/application support experience 1st, 2nd, or 3rd level within an enterprise-scale environment.
• C4C Development experience.
• C4C Configuration experience.
• Integration - experience of integrating C4C with a telephony provider via CTI e.g. MS Teams, TouchPoint; integrations with a webchat / chatbot provider e.g. TeamSupport.
• Working with and configuring SOAP and OData APIs.
• Working as part of a project team, delivering solutions on time and within budget.
Above this, you need to be an effective communicator with the ability to establish effective working relationships.