Anthropologie Sales Associate - Richmond, UK

Achieve the Anthropologie mission - to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company. What You'll Be Doing Customer Experience:

• Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
• Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store
Teamwork & Communication:
• Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership
Visual & Business Operations:
• Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store's business KPI's
• Product Flow: supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Store Environment: maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
Merchandising & Display:
• Executes stock-to-sales processes and presentation standards
• Is knowledgeable of trend and supports brand messaging
• Has an understanding of how the merchant process impacts business and the customer experience.
  
  Previous experience in a retail environment - not a must.
• An awareness of the Anthropologie brand and its appeal to the local market.
• Strong communication skills.
  
  The Perks
Work Life Balance:
• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees
Employee Discounts:
• Up to 40% employee discount at all URBN Brands
Travel:
• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees
Continued Development:
• We offer structured support within the business alongside continued learning and development