Job Description The Analyst of CRM will be responsible of CRM process development and improvements for Sales and Customer Services. This role is based in Newcastle. We have an hybrid model with 3 days in the office per week. This role will be defining and continually reviewing global process to be implemented in our CRMs to ensure we put the customer first on everything we do. This the "glue" between teams inside and outside the sales and services functions and act as facilitator and designer of solutions when there is a gap / improvements regarding ways of working, processes, and methodology. The role will manage user acceptance testing, overall business improvements, building out new systems on our CRMs, enhancing Salesforce or other CRMs and communicate, and finally, measure results Key Responsibilities Key accountabilities and decision ownership:

• Salesforce Expert: Use your expertise in Salesforce/CRMs to
enhance technology by region / business area / team.
• Business Process Design: Support on understanding and implementing the global process principles, process and methodologies.
• Business Analyst: BAU global requirements gathering and prioritisation for any region/team and delivery plan. Capture and define the services and sales requirements that are needed to correctly use Salesforce while being consistent with the global standard.
• Continuous CRM Improvements: Stay on top of CRM best practices and stay current on all new releases and functionality of SalesForce to ensure our technology remains current.
• Data Analyst: Architect current support processes and map to global process working through data structures and design, to support drive business intelligence.
• Adoption: Increase user adoption through enablement/communication material, creating
and updating Global playbooks, on demand content.
• Project Management: Lead regional GMO or Customer Ops projects. Support the rollout of
new regions/team into GMO: lead on gathering and defining requirements, define gap analysis, validate & signoff proposal before going live, support after go live, hyper care.

Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.