Alumni & Supporter Relations Manager (International)

The Alumni Engagement team is responsible for building and sustaining meaningful relationships with UCL's global alumni and supporter communit whilst primarily focusing on the delivery of international alumni engagement activity, supporting programmes, events and volunteer networks across a range of regions. You will manage a small portfolio of alumni and volunteer relationships in some developing markets, while also providing flexible support to senior colleagues across priority regions. This includes stepping in to support event delivery, coordination and relationship management during busy periods or key moments in the annual cycle. You will also contribute to planning and continuous improvement of engagement activity, bringing ideas, insight and a proactive approach to your work. This includes identifying opportunities to improve internal processes, strengthen data quality and support more data-informed decision making. This is a fast-paced role that requires a high level of organisation, reliability and the ability to take initiative., Relationship management and programme delivery

• Manage a portfolio of alumni and volunteer relationships in some developing regions, building engagement and maintaining regular contact
• Support senior colleagues in priority regions by contributing to relationship management and engagement activity, particularly during peak periods or major initiatives
• Deliver a range of alumni engagement activities, including events, volunteer programmes, communications and stakeholder engagement
• Coordinate and support UCL's global alumni volunteer network and alumni groups
• Support the planning and delivery of international visits, including preparing briefings, coordinating logistics and supporting stakeholder engagement
• Work with colleagues across OVPA and UCL to deliver a high-quality and consistent alumni experience
• Keep up to date with sector trends and examples of innovative alumni engagement activity
Planning and reporting
• Contribute to the planning and continuous improvement of alumni engagement activity, bringing ideas and insight to enhance programmes
• Support the tracking and reporting of activity, including maintaining accurate and up-to-date records in relevant systems
• Contribute to improving data quality and consistency, supporting effective use of CRM and other tools
• Use data and feedback to inform improvements to engagement approaches and delivery
• Identify opportunities to improve internal processes and ways of working, supporting greater efficiency and effectiveness across the team
Collaboration and Campaign Support
• Work closely with colleagues across UCL, including academic departments and leadership teams, to identify alumni engagement opportunities that support UCL's strategic priorities.
• Collaborate with Advancement colleagues to support the Here, it will happen campaign, including identifying alumni advocates, strengthening networks and supporting philanthropic pipeline development.
• Maintain a strong understanding of UCL's priorities, research strengths and institutional values in order to represent the university effectively to alumni and supporters.
People management
• There will be line management responsibilities and the postholder will set clear objectives, support professional development and ensure high performance against agreed goals.
• Manage budgets associated within the portfolio and ensure the effective use of resources.
  
  Experience working in a fast-paced, collaborative environment and managing multiple priorities
• Experience managing relationships with a range of stakeholders from different regions
• Experience delivering or supporting programmes, events or projects
Experience producing clear, high-quality written communications (e.g. emails, briefings, reports) Skills and abilities
• Strong interpersonal and communication skills, with the ability to build effective working relationships
• Highly organised, with strong attention to detail and the ability to manage competing priorities
• Proactive and reliable, with the ability to take initiative and follow through on tasks
• Flexible and adaptable, with a willingness to support colleagues and step into different areas when needed
• Ability to contribute ideas and support planning while delivering day-to-day activity
• Ability to work with data, maintain accurate records and use insight to inform decisions, Experience in alumni relations, higher education, membership organisations or stakeholder engagement, especially in an international context
• Experience using email builders (such a Mailchimp, Stripo) and a database (Raiser's Edge, Blackbaud).
• Ability to speak additional languages
  
  UCL Advancement is a dynamic and collaborative team, responsible for engaging our alumni and supporter community, and developing philanthropic partnerships to support UCL's objectives. UCL has launched in our bicentennial year, our biggest philanthropic and engagement campaign yet. This campaign sets out our ambitions to solve global health, societal, climate and education challenges in UCL's next century.
Here, we have the determination to double down on our discoveries, translate our innovations into impact and inspire the citizens of the future. The campaign will unite some of the world's best researchers, with a committed donor and alumni community, to fuel the next 200 years of societal impact at UCL. As UCL, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days' annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more. Our commitment to Equality, Diversity and Inclusion As London's Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We particularly encourage applications from candidates underrepresented in UCL's workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and - for Grade 9 and 10 roles - women. Read more: . Applicants should also familiarise themselves with UCL's policies on: and . Available documents