Allocations Support Officer

Following an exciting restructure of our Housing Team, we are delighted to offer several new opportunities - including this rewarding role within our Housing Landlord Service.
If you are someone who is proactive, enthusiastic, and motivated to make a real difference, and you enjoy working with and supporting customers, this could be the perfect role for you.
About this opportunity
This is a key role supporting the assessment and administration of housing applications, ensuring applicants receive a fair, efficient and transparent service. You will be responsible for processing applications, verifying information, assessing eligibility and housing need, and maintaining accurate records in accordance with housing allocations policies and relevant legislation.
Working closely with applicants, housing officers and partner agencies, you will help ensure social housing is allocated fairly and efficiently to those most in need.
In this role, you will:
Assess and process housing register applications and changes in circumstances.
Verify applicant information and supporting evidence.
Determine eligibility and priority in line with the Council's Allocations Policy and relevant legislation.
Maintain accurate case records and update housing management systems.
Respond to enquiries from applicants, providing advice and guidance on housing options and allocations processes.
Support the administration of property advertising and allocation procedures.
Liaise with internal teams and external partners to gather information and progress applications.
Ensure service standards, performance targets and statutory requirements are met.
Identify and escalate complex cases where appropriate
Advise customers/tenants of the help and support available
This is a fantastic opportunity to make a real difference. You will be joining a flexible, supportive, and responsive Housing Team where we work collectively to deliver the best outcomes for our residents.
Who we are looking for…

An excellent communicator on all levels with a strong ability to listen and build effective and meaningful relationships, including developing partnerships with external agencies
Has experience in housing administration, customer services, or a related environment.
Good knowledge of some or all aspects of the service area and housing policy.
Knowledge and understanding of service standards and performance criteria.
Has strong administrative and organisational skills with excellent attention to detail.
Is confident managing a varied workload and meeting deadlines.
Can work effectively both independently and as part of a team.
Possesses excellent IT skills and ability to use IT systems
This is a fantastic opportunity to make a real difference. You will be joining a flexible, supportive, and responsive Housing Team where we work collectively to deliver the best outcomes for our residents., If you're passionate about making a difference and want to be part of a team where your skills are valued, we'd be delighted to receive your application.
Whilst this post is based in Barrow, you must have the ability to travel efficiently around the Westmorland and Furness area to conduct visits and attend meetings.

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Individuals may be required to have Baseline Personnel Security Standard checks in place for this role, dependent on access to specific government systems, which does include a Basic DBS check. The recruiting manager will discuss the requirements for this appointment, with the successful candidate.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.