Allocations Officer - Housing

Deliver a comprehensive allocations service, liaising with internal teams and external agencies.
Assess eligibility for the housing register, applying legislation, case law and policy accurately.
Maintain and update records on the housing management IT system, including performance reporting and data reconciliation.
Manage complex applications, ensuring defensible and lawful decisions.
Liaise with Housing Needs and Investigation teams where fraud or benefit abuse is suspected.
Undertake home visits to verify circumstances and ensure vulnerable applicants receive appropriate support.
Provide accurate information to new tenants and support efficient tenancy sign-up processes.
Identify service improvements and contribute to project work as directed.
Ensure compliance with health & safety, equality, and data protection requirements.
You will bring

Experience working in a pressurised customer-facing environment, including with vulnerable customers.
Strong knowledge of housing, homelessness, immigration and related legislation.
Ability to interpret and apply complex legislation and policy accurately.
Excellent communication skills, both written and verbal.
Strong IT skills, including Microsoft Office and housing databases.
Ability to manage sensitive information appropriately and maintain accurate records.
Confidence undertaking home visits and lone working in line with H&S requirements.
A proactive, organised approach with strong time-management skills.
A full UK driving licence and access to a vehicle for work.