Allocations Officer

The Housing Allocations Team plays a vital role in ensuring social housing is allocated fairly, transparently and in accordance with legislation and the Council's Allocations Scheme. The team manages the Housing Register, administers the Choice Based Lettings scheme, assesses housing need and works closely with internal services and housing association partners to help residents access suitable accommodation., As an Allocations Officer, you will be responsible for:

- Assessing housing register and transfer applications, including verification of information and determination of housing priority.

- Administering the Choice Based Lettings scheme and preparing properties for advertisement.

- Matching applicants to available homes and processing allocations and nominations in line with Council policy.

- Providing advice and guidance to applicants, tenants and partner agencies on housing options and the allocations process.

- Investigating housing circumstances and maintaining accurate records to support decision making.

This role offers the chance to make a real difference by helping residents access suitable housing and ensuring the Council's limited housing resources are allocated fairly and effectively.

We're looking for someone who has:

- Experience of working within a housing allocations, housing needs, homelessness, housing management or lettings service.

- Experience of interpreting policy and complex information and communicating decisions clearly to customers.

- Experience of managing a varied caseload and working to challenging deadlines.

- Knowledge of housing allocations legislation, housing register processes and Choice Based Lettings.

- Strong organisational, customer service and IT skills.

Essential Qualifications: No specific qualifications required, however relevant housing qualifications or equivalent experience are welcomed.

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

- Generous annual leave entitlement

- Local Government Pension Scheme

- Flexible and hybrid working opportunities (where applicable)

- Ongoing training and professional development

- Employee assistance programme and wellbeing support

- Staff discounts and local offers

- A supportive and inclusive working environment

Important Dates