Allocations Officer

We're looking for a dedicated and organised Allocations (Lettings) Officer to join our team in delivering a smooth, efficient, and customer-focused experience for people moving into and out of our homes. You'll play a vital role in helping individuals and families access safe, suitable housing - setting the tone for a positive landlord-tenant relationship.

In this role, you'll manage the full lettings process, from tenancy terminations to sign-ups, providing clear guidance and regular updates to customers throughout. You'll ensure accurate record-keeping and work closely with colleagues, local authorities, and external partners to meet performance targets and service standards. You'll be responsible for letting both new build and relet homes efficiently, ensuring all regulatory and health & safety requirements are met. Matching applicants to homes based on priority, suitability, and the likelihood of sustaining a successful tenancy will be key, as will your ability to support fair and equal access to housing by adapting your approach to meet individual needs.

Ideally, you'll have experience in social housing lettings such as within a housing association, local authority, or charity. However, we'll also consider candidates with general lettings experience, provided you have a strong understanding of the application and allocation process, key checks and compliance, the needs and challenges of social housing customers, and the minimum standards expected of landlords in this sector.

To read about the role in more detail, please refer to the job description here: allocations-officer.pdf, Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.

Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.

Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.

Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!

Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com)

Interested? We'd love to hear from you!