Airwave and Comms Tech Coordinator

You will provide and maintain command & control, telephony and airwave functionality across all areas of Call Management. You will provide support and advice to end users, solving problems and recording fault, and you ensure requirements of business continuity plans are met. - Key accountabilities are:

• To carry out day-to-day monitoring of command and control, radio and telephony systems and arrange for the maintenance of that equipment as necessary. To make initial diagnosis of any problems and manage faults, ensuring minimum disruption to communications to minimise business impact. To ensure the Call Management Department make optimum use of it's command and control system, radio, telephony and other associated equipment by close liaison with the users, relevant internal departments and external agencies. Provide an effective interface between users and service providers, including external commercial suppliers where applicable. This interface includes documenting problems, progress
checking, and ensuring all diagnostic information is provided for error resolution and incident analysis.
• To arrange installation of IT Equipment, which consists of liaising with users and management to ensure installations meet requirements. Ensure records are accurate and convenient timescales are met. Identify, design, test and assess changes and enhancements as required to applications as required, to improve performance and functionality where appropriate. Attend service review meetings and represent the force at regional / national user group meetings as required. To give regular and effective service