Airfreight Operations Apprentice

Introduction

As an apprentice, you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our customers’ logistics by arranging the movement of Freight via Air.  This can include Exporting and Importing Goods from and to the UK and across the World.

About the Employer

DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.

What You'll Do

• Develop relationships with customers (internal/external)
• Ensure all customer enquiries are responded to promptly and professionally
• Adhere to Customs Compliance procedures and documentation
• Ensure each ‘Job File’ is fully and accurately completed
• Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
• Work with DGF departments on Air or Air freight planning and coordination
• Liaise with DGF Transport & Warehouse teams on Air or Air freight planning and coordination
• Liaise with overseas offices on Air or Air freight planning and coordination
• Maintain mandatory milestones through the Company's Freight Forwarding system
• Use Company systems to create, manage and maintain the movement of freight
• Update the Company’s customer complaints system with all required inputs
• Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
• Contribute to the ‘First Choice’ continuous improvement programme
• Participate in Monthly Team briefing sessions and weekly performance dialog meetings
• Complete all statutory and mandatory training as and when required

Training Outcome

The apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that apprentices either move onto a further apprenticeship or a permanent role within the business - subject to a suitable vacancy being available and in line with the selection process for the role. 

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Team working

Qualifications

• Essential - GCSE - English - Minimum Grade C or 4
• Essential - GCSE - Maths - Minimum Grade C or 4

Course Information

Course: International freight forwarding specialist (level 3)

Level: 3

Route: Transport and logistics

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9.00am - 5.30pm.

Expected Duration: 1 Year 6 Months

Training Provider: SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED