Air Source Heat Pump S&R Engineer

At PH Jones, we're playing a key role in the UK's transition to low-carbon heating. We're now looking for an experienced Air Source Heat Pump Service & Repair Engineer to join our growing Somerset team and help us deliver reliable, energy-efficient heating solutions to homes across the region.
If you're passionate about renewable technology, enjoy solving technical challenges, and take pride in delivering excellent customer service, we'd love to hear from you.
What You'll Be Doing
You'll be responsible for the safe, efficient servicing, fault-finding and repair of Air Source Heat Pump systems in domestic properties, ensuring systems run at their best and customers receive a first-class experience.
Key Responsibilities Service, diagnose and repair Air Source Heat Pumps and associated heating controls
Work in line with health & safety legislation, statutory regulations, manufacturer guidance and company processes
Deliver a high-quality, professional experience in occupied residential properties
Effectively manage your own workload, appointments and productivity
Complete job records, reports and parts requests accurately using company systems
Act as a professional ambassador for PH Jones at all times
Proactively identify system improvements, additional works or safety issues
Participate in the out-of-hours call-out rota when required

You're a skilled, customer-focused engineer who can work independently and confidently in residential environments.
Essential Experience & Skills Proven experience servicing and repairing Air Source Heat Pump systems
Strong understanding of low-temperature heating systems and controls
Electrical fault-finding skills relevant to heating systems
Experience working in occupied domestic properties
Ability to manage workload independently and meet productivity targets
Knowledge of domestic renewable heating regulations
Strong customer service mindset in a field-based role
Awareness of health, safety and compliance requirements
MCS awareness
Experience with control systems including weather compensation, zoning and hybrid systems

Qualifications & Certifications Level 3 Heat Pump qualification (or equivalent)
Unvented Hot Water qualification (G3)
F-Gas certification - desirable
18th Edition Wiring Regulations (BS7671) - desirable
ACS qualifications (CCN1, CENWAT, HTR1, CKR1) - desirable
Minimum 2 years' post-qualification experience
Full UK driving licence (no more than 6 points)
Right to work in the UK

We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team:
At PH Jones, our mission is to mend it.
Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK - installing, upgrading and repairing heating and electrical systems. But we're not just living off our legacy. We're on a mission to make the UK's social housing sector greener and more energy efficient., We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Competitive Package Salary: up to £45,000 subject to experience and qualifications
Full-time, permanent contract
Annual pay review plus profit share scheme
Fully costed company van and fuel card

Exceptional Benefits Employee energy allowance and exclusive discounts on HIVE products
Company pension scheme
25 days annual leave + bank holidays
Full sick pay after successful probation
Plus much more!