Air Logistics Operational Care Specialist Apprentice

Introduction

With us, you will get to know the diverse world of logistics. Whether it's delivering equipment for our favourite sport or transporting sensitive components for the smartphones we use every day – you make an important contribution to life's small and big moments. Your work at Kuehne+Nagel has more impact than you can imagine. 

About the Employer

​First established in 1968, Kuehne+Nagel UK is now a market-leading logistics provider with over 100 strategic locations nationwide and over 14,000 colleagues - offering a full range of supply chain solutions to anywhere in the world via air, overland or sea. We also run one of the most successful contract logistics operations in the UK and are responsible for the distribution of some of the UK's most popular brands.
 

What You'll Do

We are currently seeking a motivated and enthusiastic individual to join our Operational Care Centre in London Heathrow. As an Operational Care Specialist, you will be part of a team responsible for coordinating transport activities by executing the necessary air logistics bookings, managing the data entry associated with transport document generation and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.).

This is not just another job, it’s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!

You’ll be learning how to…

• Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
• Manage operational tasks through Business Process Automation tools (BPA) and all related features.
• Review and ensure alignment of shipping instructions clarifying any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
• Immediately report problems, operational disputes, or discrepancies to your team leader.
• Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.
• Initiate and resolve any rate or performance discrepancies.
• Act as a main contact for the services in scope.

What we would like you to bring.

• Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and can communicate effectively with others. Good planning and organisational skills is important, and you will need the ability to multitask and be a self-starter.
• Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.
• This position requires enhanced security clearance checks and by applying for this role you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation.
• Any appointment will be strictly conditioned upon and subject to the receipt of satisfactory results of these checks.

Training Outcome

This is not just another job, it’s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!  

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative

Qualifications

• Essential - GCSE - 5 GCSEs - C/4/Pass
• Essential - GCSE - English - C/4/Pass
• Essential - GCSE - Maths - C/4/Pass

Course Information

Course: International freight forwarding specialist (level 3)

Level: 3

Route: Transport and logistics

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 2 year fixed term contract. Monday - Friday. 09:00am - 05:00pm.

Expected Duration: 2 Years

Training Provider: SR APPRENTICESHIPS LIMITED