AI (Artificial Intelligence) Lead

The AI Lead will be responsible for shaping and delivering how artificial intelligence is used across NHSBSA to improve services, support staff and deliver better outcomes for users.

You will identify and prioritise opportunities where AI can make a real difference, working closely with colleagues across digital, data, policy and operations. You will lead the delivery of AI solutions from idea to implementation, ensuring they are safe, transparent and aligned with organisational goals.

The role will provide clear leadership across a portfolio of AI initiatives, balancing short-term improvements with longer-term strategic change. You will ensure benefits are measured and understood, and that learning is shared across the organisation.

You will lead and develop the AI team, setting direction, supporting learning and creating a positive, inclusive environment where people can do their best work. This includes planning future capability, overseeing training and managing the AI budget responsibly.

As the AI lead, you will set standards and guidance so AI is used consistently and ethically. You will work with senior leaders, partners and suppliers to build trust, encourage adoption and embed AI into wider transformation activity. You will represent Data and AI at governance forums and contribute to the overall leadership and direction of digital, data and technology at NHSBSA.

The NHS Business Services Authority is building a new, dedicated AI function - and they're searching for an AI Lead to build it, shape it, and set its strategic direction from day one.

This is a career-defining opportunity to create a capability with strong backing, diverse stakeholders, and the ability to deliver value across a system that touches millions of lives. From prescriptions and dental services to digital workforce systems, NHSBSA manages £100bn+ in spend and plays a pivotal role in ensuring the NHS runs efficiently, transparently and sustainably. Data and AI sit at the heart of their future strategy.

You'll work with a brilliant, dedicated team in an organisation that genuinely invests in its people recognised in the 2025 Global Top 100 Most Inspiring Employers, a 2025 UK Inspiring Workplaces finalist, and named by Best Companies as one of the UK's best places to work., Here at the NHS Business Services Authority (NHSBSA), what we do matters.

What do we offer?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Flexi timeo Hybrid working model (we are currently working largely remotely)o Career development o Active wellbeing and inclusion networkso Excellent pensiono NHS Car lease schemeo Access to a wide range of benefits and high street discounts, We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.

As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.

We are people connected to care.