Agency Operations Lead

We're looking for a highly organised and strategic Agency Operations Lead to join Cancer Research UK's Marketing, Fundraising and Engagement directorate. In this role, you'll sit at the centre of our marketing operations, acting as the single front door for all marketing briefs and ensuring work is routed efficiently, delivered to standard and aligned to our priorities. Working in a dynamic and evolving environment, you'll help shape how marketing demand flows across the organisation, balancing capacity, improving ways of working and enabling teams to deliver their best work. No two days will be the same, whether you're refining briefing processes, managing workflow or partnering with teams across CRUK. You'll be part of a passionate team, united by a shared ambition to beat cancer, and your role will be critical in ensuring our marketing efforts deliver real impact. What will I be doing?

• Acting as the single intake point for all marketing briefs, ensuring every piece of work follows a consistent process
• Setting and enforcing high standards for brief quality, challenging and refining submissions before work begins
• Triaging and routing work across delivery channels (agencies, in-house teams, and specialist partners) based on complexity, cost and capacity
• Managing and forecasting demand across the marketing portfolio, balancing capacity and proactively addressing delivery risks
• Tracking workflow and throughput, maintaining clear visibility of progress, timelines and delivery performance
• Continuously improving processes, tools and ways of working to optimise the end-to-end marketing operating model
• Attending on site agency meetings in and around the London area.
  
  Strong experience in marketing operations, creative operations or agency/project management within a complex organisation
• Proven ability to manage intake, workflow and prioritisation across multiple marketing disciplines (e.g. digital, CRM, brand, content)
• Excellent briefing skills, with the confidence to challenge stakeholders and improve brief quality
• Strong organisational and project management capability, with experience of workflow tools and capacity planning
• Ability to build effective relationships with stakeholders across teams and external partners
• Commercial awareness and sound judgement to make routing decisions based on value, speed and capability
Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human: Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.