AG Assistant -

Responsible for daily operations of the facility, to assist and serve customers ensuring exceptional customer service and utilisation of all sale opportunities. To create a positive and lasting impression of an exceptional family leisure attraction To follow all company policies and procedures e.g, attendance, timekeeping, dress code, appearance., Serving

• Greet and serve customers in a friendly approachable manner. Offer menus, inform of specials, make suggestions and answer questions factually regarding Adventure Golf, food, beverage and service
• To operate the till as and when needed
• To interact with customers and ensure a positive experience through the point of sale
• Effectively upsell stock, drinks, snacks and gifts
• Check orders to ensure complete and correct, order meets presentation and quality standards.
• Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order
• Provide prompt service for all orders
• Clear tables and bar as customers are finished and suggest further sales
• Prepare and serve ice cream, crepes, coffees, soft drinks as per customer orders
• Maintain and follow sanitation & cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keep bar and service areas clean and tidy.
• Complete all necessary side work, including stocking shelves, replenishing ice cream and daily tasks as required.
• Completes opening and closing procedures as per shift
• Assist in the training and development of new or less experienced co-workers
• Complies with BGL personnel policies, procedures, health and safety procedures
• To reinforce health & safety notices and relay relevant information
• To undertake any further duties as requested by management
Children's parties
• Set up the party room according to specification on the events sheet
• Meet and greet all party guests, introduce yourself and explain party procedures
• Ensure health and safety protocol is announced in a child orientated manner and that its adhered too
• Encourage party guests with a warm and family focused positive attitude
• Serve party food, entertain guests with games and activities until end of party
Corporate / Adult functions
• Meet and greet ensuring your approachable for the duration of the function
• To recap function schedule, to assist with creating teams where needed and distribution of equipment
• Assist with serving of any required food / beverage
• Relay health and safety protocol
• Ensure event runs smoothly maintaining excellent customer service and attention to detail
Marketing and General Standards
• Arrive in correct uniform and on time
• Comply with BGL personnel policies and procedures and health and safety procedures
• To undertake any further reasonable duties as requested by the management
• Work with Adventure Golf Management to develop revenue and maximize sales whilst maintaining excellence in quality and customer service
OUR VALUES: We expect all our staff to strive to:
• Maintain open and honest communication with our customers, both internal and external, at all times.
• Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society.
• Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.
• Support each other in everything we do, recognised and develop each individual's potential.
• Take complete ownership of their own actions and have pride in what they do.
• Deliver to our customer's consistent high levels of service, quality and value in everything we do
• Look for alternatives to what we do seeking out and exploiting natural resources.
KEY ACCOUNTABILITIES Guest Experience:
• Creating a welcoming, high energy first impression
• Managing bookings, walk-ins and flow of guests
• Handling complaints professionally and resolving issues
• Making sure guests leave happy (reviews, repeat visits, upselling)
Bar & Service Standards:
• Preparing and serving cocktails correctly and consistently
• Following Challenge 25 / ID checks
• Maintaining bar cleanliness and stock levels
• Minimising wastage and following portion controls
• Upselling food and/or drink upgrades
Food service Coordination
• Communicating clearly with the kitchen
• Delivering food promptly and correctly
• Checking presentation and quality before serving
• Managing guest expectations on wait times
Health & Safety Compliance
• Keeping floors, tables and toilets clean and safe
• Completing cleaning and safety checks
• Reporting hazards immediately
• Following food hygiene and allergen procedures
Sales & Operational Performance
• Hitting sales targets (golf upgrades, drinks, food, party packages)
• Encouraging bookings and repeat visits
• General upkeep of company property and equipment
• Perform relevant duties as required by your line manager and Senior Management Team
  
  Experience desirable but not essential
• Previous experience in a front of house, hospitality or leisure environment
• Providing high levels of customer service in a fast-paced setting
• Working behind a bar, including cocktail preparation and responsible alcohol service
• Handling card payments and operating a till/POS system
• Coordinating with kitchen teams to ensure smooth and timely food service
• Managing bookings, walk-ins and guest flow during busy periods
• Dealing confidently and professionally with customer queries or complaints
• Maintaining high standards of cleanliness across guest areas and service points
• Following health & safety procedures, including food hygiene and allergen awareness
Skills
• Excellent communication and interpersonal skills
• Confident and friendly customer service approach
• Ability to work efficiently in a fast-paced environment
• Strong teamwork and collaboration skills
• Good organisational and time management abilities
• Attention to detail, particularly in drink preparation and food presentation
• Ability to multitask across bar, reception and service areas
• Problem-solving skills and confidence handling customer complaints
• Cash handling and POS system competency
• Knowledge of health & safety and food hygiene standards
• Responsible alcohol service awareness (e.g. Challenge 25)
• Ability to remain calm and professional under pressure
Attributes
• Positive, energetic and approachable personality
• Professional and well-presented at all times
• Reliable and punctual with a strong work ethic
• Customer-focused mindset with a genuine desire to create great experiences
• Adaptable and flexible, particularly during busy or high-pressure periods
• Proactive and able to use initiative when resolving issues
• Resilient and calm under pressure
• Team-oriented with a supportive attitude towards colleagues
• Responsible and trustworthy, especially when handling cash and alcohol service
• Committed to maintaining high standards of cleanliness and safety
• Enthusiastic and motivated to contribute to sales and overall venue performance
EDUCATIONAL BACKGROUND AND QUALIFICATIONS
• Good GCSE educational standard.
• The post holder will be required to complete an Enhanced with Barred DBS Check to carry out the role.
  
  Market based salary to match responsibilities, experience, and qualifications.
• Discounted meals on duty provided.
• Staff discounts available for golf and leisure activities, food, and retail purchases.
• Support with your health and wellbeing through our Employee Assistance Programme.
• Personal development opportunities with access to our Learning Management System and content library.