Aftersales Manager

As Aftersales Manager, you will take ownership of the service department's daily operations, leading by example to ensure smooth workflow, a motivated team, and most importantly, outstanding customer satisfaction. Key responsibilities include:

• Managing day-to-day service operations, ensuring efficiency and high standards in all areas.
• Delivering exceptional customer experiences by addressing queries, resolving issues, and ensuring satisfaction.
• Leading, mentoring, and developing your team, fostering a positive culture and professional growth.
• Driving revenue by identifying and promoting upselling opportunities for additional products and services.
• Ensuring compliance with safety and quality standards, conducting regular equipment inspections.
• Collaborating with other departments to optimise processes and deliver the best service.
• Overseeing inventory management for parts and supplies, ensuring seamless operational support.
  
  Proven managerial experience within a service-oriented or automotive environment.
• Strong mechanical knowledge and familiarity with modern systems and equipment.
• A passion for customer service excellence, with the ability to build trust and rapport.
• Exceptional leadership and communication skills to inspire your team.
• The ability to effectively upsell services while prioritising customer satisfaction.
• Great organisational skills with an eye for detail and a commitment to quality.
  
  Howards Motor Group, an award-winning family-owned regional group, is searching for a dynamic Aftersales Manager to join our team in Barnstaple. Representing 13 brands across 26 dealerships in Somerset and Dorset and North Devon, we pride ourselves on delivering exceptional customer experiences. Having secured the #1 Reputation score in the AM100 for two consecutive years, this is your chance to lead an ambitious and customer-focused team at one of the UK's leading motor groups.
Having a culture of nurturing from within for organic operational line managers, this is a rare opportunity to join our group in a leadership role! What You'll Be Doing

We understand that your success is our success, so we offer a package designed to help you thrive:
• Monday to Friday working week for improved work-life balance.
• A competitive salary with uncapped bonus opportunities, meaning your earning potential is truly limitless.
• Enhanced Holiday Allowance, including your birthday off and increasing with service.
• Continuous training and career development, giving you the tools to grow and succeed.
• Life Assurance Scheme, providing financial security for your loved ones.
• Pension Scheme with a trusted provider.
• Discounted MOT & Service costs for you and your family.
• Regular staff social events to celebrate team successes.
• Recognition programmes, such as Employee of the Month and Long Service Awards.
• Free refreshments to keep you energised throughout your day.
Why Howards? At Howards Motor Group, people are at the heart of everything we do. Whether it's delivering excellence to our customers or providing opportunities for our employees to grow, we are committed to making every experience exceptional. Joining us means becoming part of a forward-thinking team where your hard work is celebrated and rewarded.