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Aftersales Manager

BMW, Newcastle upon Tyne

Aftersales Manager

£80000

BMW, Newcastle upon Tyne

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 13 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 7f63a8cfaac24191915eb9e24baed737

Full Job Description

  • To ensure the service department provides the best possible service to the customers and achieves agreed profits and retention levels.
  • To organise, direct and control the activities of service department staff to achieve plans and budgets, ensuring optimum use of all material, financial and personnel resources.
  • To contribute to the development of all operating and administrative policies and procedures to ensure the achievement of all tasks smoothly and in a timely manner.

    As the Aftersales Manager, you will be expected to drive the business forward and maximise customer satisfaction levels in excess of the manufacturer's national average whilst motivating and managing the team. You will be able to demonstrate that you share our company values and possess strong leadership, communication and organisational skills., Proven management skills together with commercial and marketing acumen to achieve the budgeted results and future growth.
  • Must have strong leadership and people management skills with the ability to work well under pressure.
  • Possess a track record of high achievement within the aftersales/service arena.
  • Able to fully exploit all opportunities available.
  • Ability to work alongside a strong company management team is essential.
  • Possess good judgement and ability to act with discretion, diplomacy and tact.
  • Proven high level of customer satisfaction, as well as planning, controlling and monitoring processes in customer services area.
  • Excellent customer service skills with an outstanding commitment, attitude and passion for providing the best possible standard of customer service.
  • A commitment to maintain standards of performance of the service team through effective coaching and performance management.
  • An enthusiastic, dynamic and team orientated personality that offers help and support to others.
  • Willingness to learn and develop and keep up to date with complex/ technical/product information.
  • Full UK driving license

    Salary: Basic Salary with OTE of up to £80,000
    • Hours: 42.5 hours per week Company Car: A company car is also included as part of the benefits package for this role., As well as a competitive salary and a company car, we offer the following benefits:
  • Relocation Support (If required)
  • 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
  • Healthcare cash plan.
  • Employee vehicle-discount schemes.
  • High street discounts
  • Childcare vouchers.
  • Cycle to work scheme.
  • Eyecare vouchers.
  • Free flu jabs.
  • Internal and manufacturer training., Similar searches: BMW Careers, Permanent, Full-time, MINI Careers, Managerial, Competitive

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