Afternoon Tea Assistant Manager
Grantley Hall, Risplith, North Yorkshire
Afternoon Tea Assistant Manager
£3400
Grantley Hall, Risplith, North Yorkshire
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 25 Oct | Get your application in today.
Closing date: Closing date not specified
Job ref: dda2eecdafd84f07886bfc49460e2515
Location ref: Risplith, North Yorkshire
Full Job Description
- Oversee the daily operation of the Afternoon Tea service, ensuring impeccable presentation, timing and guest satisfaction.
- Lead, coach and schedule a team of tea attendants, fostering a collaborative environment that reflects our culture of continuous improvement.
- Maintain strict adherence to health, safety and hygiene standards, conducting regular checks and audits.
- Manage inventory of teas, pastries, crockery and related supplies, coordinating with the procurement team to minimise waste.
- Collaborate with the culinary and beverage departments to develop seasonal menus and bespoke offerings that align with the estate's luxury positioning.
- Handle guest enquiries and resolve any service issues promptly, always putting the customer first.
- Prepare detailed service reports, analyse guest feedback and implement enhancements to elevate the Afternoon Tea experience.
- Support the Head of Food & Beverage in training initiatives, ensuring all staff uphold the highest standards of service excellence.
Proven experience in a senior hospitality role, preferably within luxury hotels or high-end tea rooms. - Strong leadership abilities with a track record of developing and motivating teams.
- Excellent knowledge of traditional and contemporary tea service, including menu planning and presentation.
- Exceptional communication and interpersonal skills, with a keen eye for detail.
- Ability to work flexibly, including weekends and holidays, to meet the demands of a premium service.
- Sound organisational and problem-solving capabilities, able to manage multiple priorities in a fast-paced environment.
- Commitment to upholding the highest standards of cleanliness, safety and guest satisfaction.
- Passion for delivering a distinguished guest experience that reflects the heritage and luxury of Grantley Hall. The following content displays a map of the jobs location - Grantley Hall
As the Afternoon Tea Assistant Manager at Grantley Hall, a distinguished five-star estate nestled in the North Yorkshire countryside, you will champion the delivery of an iconic British tradition within a setting recognised for its world-class hospitality, Michelin distinction and Forbes Travel Guide standards. Guided by our values of accountability, boldness, collaboration and a relentless customer commitment, you will help create memorable, high-quality experiences for our discerning guests.
Direct job link
https://www.jobs24.co.uk/job/afternoon-tea-assistant-manager-127644933