AEC / SDEC Manager

The Band 7 Department Manager is responsible for the operational, clinical, professional, and financial leadership of the Ambulatory Care/Same Day Emergency Care Department. The post holder will ensure the delivery of safe, effective, high-quality patient care and achieve national and local performance standards relating to urgent and emergency care pathways. The post holder will provide visible leadership to multidisciplinary teams, driving service improvement, patient flow, quality assurance, workforce development and governance while ensuring patients receive assessment, diagnosis, treatment and discharge within the same day whenever clinically appropriate,

• Act as the clinical leader for the department.
• Ensure the provision of safe, effective, evidence-based patient care.
• Maintain professional standards in accordance with the NMC Code.
• Lead on the implementation of national SDEC and ambulatory care standards.
• Ensure timely assessment, treatment and discharge of patients.
• Support escalation and management of deteriorating patients.
• Lead investigations into clinical incidents, complaints and patient safety concerns.
• Promote a culture of patient-centred care and continuous improvement.
Operational Management
• Manage the day-to-day running of the SDEC/Ambulatory Care service.
• Ensure effective patient flow through the department.
• Monitor capacity and demand, taking appropriate actions to prevent delays.
• Work collaboratively with Emergency Department, Acute Medicine, Specialty Teams, Diagnostics and Community Services.
• Lead daily operational meetings and escalation processes when required.
• Ensure compliance with national targets and local key performance indicators.
• Participate in service planning and business continuity arrangements.
  
  Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid. We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.