Advanced Application Support Analyst

Royal Berkshire's digital applications must be operating effectively for theTrust to meet its operational and strategic objectives.As an Advanced Applications Support Analyst you will work in a supportteam, responsible for supporting all RBFT digital applications. This includesthe carrying out of advanced and complex tasks associated with the systemadministration and data integrity of all configuration changes and ensuringthat all Trust level changes are undertaken and synchronised across testand production domains.Responsible for understanding the delivery of efficient and resilientprocesses for the full lifecycle of digital system configuration change.Adherence to policies and procedures which underpin these processes.Ensuring Trust compliance with required Change and Releasemanagement procedures.Responsible for liaising with user departments, DDaT teams and suppliersto ensure appropriate turnaround times for system configuration changesare made.Responsible for supporting all digital
systems and connected applicationsdeployment activities and dealing with complex problems.Responsible for working on the system build and workflow on deploymentprojects.Responsible for guiding junior members of staff., oAssist with technical issues and provide guidance for the system in liaison with service users and promote best practice by regular communication with service users and heads.o Participate in project work as appropriate to support system developments and project manage upgrades as required.o Review process specifications from the strategic supplier.o Ensure that upgrades are successfully delivered.o Act as an escalation point for key stakeholders.o Representing the Digital Applications Support Team at Change Authorisation Board (CAB) meetings and ensuring that all application changes have been through the full change cycle.o Fully participate in the go-live preparation and hand over of functional systems and application enhancements into the live production environments within the Trust.o Provide advanced applications support and administration for all digital applications.o Conduct all activities required to maintain the security and system integrity of the data arising from Support team
interventions in systems.o The post holder will be experienced in identifying how process improvements and correct system configuration can reduce risk, improve working practices and system performance.o To build strong relationships across the Trust and with management.

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Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.