Adults Assessment and Income Assistant

Surrey County Council, Mount Hermon, Woking

Adults Assessment and Income Assistant

Salary not available. View on company website.

Surrey County Council, Mount Hermon, Woking

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 14 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 35948b3e8f804f0288b66c2d89e8dce8

Full Job Description

About the TeamThe Team is the first point of contact for information for Surrey Residents on how the council charges for care and support services. The position sits within the Adults, Wellbeing and Partnerships Directorate and is a critical front door to the service and the customer journey.About the RoleAs an Assessment and Income Assistant, you will be responsible for explaining the paying for care process to individuals or their representatives, ensuring that the conversation is clearly communicated and fully documented. You will be required to book appointments and notify both officers and individuals, making sure that all necessary information is accurately recorded.In this role, you will also be expected to resolve queries and work collaboratively with both internal and external customers to help them understand the assessment process, thereby ensuring a positive experience. Additionally, you will support residents in using the council's online financial assessment and payment tools. A key part of your responsibilities will involve actively identifying any barriers that may prevent residents from making regular payments towards their social care charges.Shortlist CriteriaTo be considered for shortlisting for this position, your application will clearly evidence the following:

  • A commitment to delivering a first-class customer service., Contact UsPlease contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.For an informal discussion please contact Michelle Gray by email at or .This advert closes at 23:59 on the 20th July 2025 with interviews to follow.We look forward to receiving your application, please click on the apply online button below to submit.Local Government ReorganisationSurrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas.Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be
  • transferred, with all existing terms and conditions intact into one of the new unitary councils.Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!Please see more information here:Our ValuesOur values are as important as our abilities and shape who we are as an organisation. Discover more about our values.Before submitting your application, we recommend you read the job description. Our provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.Our CommitmentSurrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:
  • The candidate has evidenced the minimum criteria for the role through their application
  • The candidate has chosen to share that they have a disability on the application form
  • Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.Files to download
  • Reviewed: 12 Jul 2025
  • for latest news and events.
  • © Surrey County Council 2025
  • ID: 187280
  • TopA stronger future for SurreyCentral government is holding a consultation about the proposed plans for devolution and local government reorganisation.This will help government to understand what residents, businesses and other stakeholders think about the changes in Surrey.

  • Excellent communication skills and ability to deliver quality outcomes.
  • Ability to organise, manage time and priorities effectively and efficiently.
  • Willingness to work as a team using own initiative.
  • Excellent IT skills and experience of using IT systems.

    DescriptionWe are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.This role has a starting salary of £29,697 Per annum, based on a 36-hour working week.A great opportunity has arisen with the Financial Assessment and Income Collection Team for a Assessment and Income Assistant.The team is located in various settings across the county. Your preferred location can be discussed at interview. The role is open to hybrid working, meaning you would be required to work in the office at least 2 days a week.Rewards and Benefits
  • 26 days' holiday, rising to 28 days after 2 years' service and 30 days after 5 years of service.
  • Option to buy up to 10 days of additional annual leave.
  • An extensive Employee Assistance Programme (EAP) to support Health and Wellbeing.
  • Up to 5 days of carers leave per year.
  • paternity leave, adoption and dependants leave.
  • A generous local government salary related pension
  • Lifestyle discounts including gym, travel, shopping and many more.
  • 2 paid volunteering days per year.
  • Learning and development hub where you can access a wealth of resources.

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