Adult Social Care - Customer Care & Complaints Manager

To analysis information provided and present this in a clear and well written format

Responsibility for Patient Care (including monitoring, diagnostics + investigations)

Provide advice and guidance to staff and complainants on all aspects of the complaints procedure.

Ensure complaints received are dealt with in a timely and appropriate manner in accordance with the national guidance

Main duties of the job

Prepare a statement of complaint, for those complainants unable or unwilling to put their complaint in writing.

Arrange meetings between complainants and relevant staff to provide anopportunity to discuss the cause of the complaint and ensure a record is made of such meetings.

Report complaints with potential to proceed to litigation, to the Integrated Care Divisional Director, Salford Council DASS and the Complaints Managers.

To ensure learning takes place from Concerns received - that an action plan is prepared by the Directorate concerned for inclusion in the complaint file.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.