Adult Community Mental Health Service Manager

We're looking for a talented health or social care professional to join our leadership team across Cheshunt & Bishop's Stortford, Hertfordshire, as Service Manager. The role will provides a genuine opportunity for you to develop your management skills and make a difference., You will work closely with the Service Line Lead and management teams to ensure the effective co-ordination and operational delivery of community health & social care services in HPFT. Particular key responsibilities will be to:

• You will assist the Service Line Lead deliver a service taking account of the Trusts transformation agenda and implementation of care pathways ensuring a cohesive, effective and seamless service is provided for service users.
• Ensure the effective delivery of community based care services working on a whole systems approach to achieve required levels of performance.
• Support management of relationships with primary care general practitioners and 3rd Sector organisations as required by the Service Line Lead, Responsible for the provision of the quality care within a complex range of health and social care services that interface across HPFT and with other healthcare providers.
• Accountable for the effective operational management of all care pathways, requiring effective liaison and co-ordination with secondary care clinicians, managers, local politicians and primary care and other independent contractors for Community Services.
• Manage within the established frameworks and processes by which the Strategic Business Unit will manage and monitor capacity on a day to day basis, ensuring effective escalation arrangements are in place to maintain safety with the ability to respond where team capacity issues present and manage the development and delivery of team health promotion and prevention, working closely with other agencies.
• Ensure compliance with all statutory requirements e.g. CQC, HSE and implement relevant assurance systems to demonstrate compliance for their service
  
  Significant management experience within the NHS
• Experience of engaging service users/ carers in service planning/improvement.
• Knowledge of National policy and standards of governance.
• Knowledge of NHS and local Government strategies, policies and plans.
• Experience of planning and implementing service change
• Experience of working with clinicians and multi professional teams in achieving service improvement
• Evidence of achieving targets and objectives within a challenging environment.
• Able to organise own workload and that of the team to meet objectives and operate effectively, Able to communicate verbally and in writing to inform and influence, staff and stakeholders.
• Ability to lead effective and empowered teams.
• Ability to manage conflict and tension in a proactive and constructive manner.
• Ability to direct and delegate effectively.
• Open, honest and approachable in relationships with staff, peers and colleagues in partner organisations, Ability to translate complex issues and problems into clearly articulated and understandable recommendations and plans.
• Ability to develop flexible and creative solutions to difficult problems and challenges., First degree or equivalent and professional qualification in a relevant area of health or social care
• Evidence of continuous professional and management development showing a combination of short courses, structured self-study or formal management courses., You must have appropriate UK professional registration.
  
  Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission.
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout, HPFT supports people with mental ill health, learning disabilities and autism across Hertfordshire, Buckinghamshire, Norfolk and Essex. We employ around 4,500 people who deliver these services within the community and in inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services and medium and low secure learning disabilities services. We have operated as a NHS Foundation Trust since our authorisation in August 2007.