Adobe Experience Manager (AEM) Cloud SME

Adobe, Reading

Adobe Experience Manager (AEM) Cloud SME

Salary not available. View on company website.

Adobe, Reading

  • Full time
  • Permanent
  • Onsite working

Posted 1 day ago, 6 May | Get your application in today.

Closing date: Closing date not specified

Job ref: 4a22e6adebd44cbb848cde5a8f3951b5

Location ref: Reading

Full Job Description

As Adobe continues to drive its Experience Manager (AEM) product line into the Cloud with our SaaS offering we are looking for customer-facing, technology experts to provide guidance to customers on their journey. The Cloud Subject Matter Expert (CSME) will be responsible for both ensuring a successful transition into the new Cloud based offering, and continued optimisation and value realisation once fully running.

  • The ideal candidate possesses the ability to comfortably investigate and address complicated technical issues.
  • A strong working knowledge of AEM and related technologies (such as Java) is essential.
  • You have a passion for helping our customers navigate through their AEM Cloud journey. You will engage with customers as they onboard, get them ready for their go-live and then provide coaching and guidance through their run & operate phases to ensure they are getting maximum value from the service.
  • Additionally, CSMEs identify patterns of problems and work closely with AEM product engineering and SRE teams to drive observability and develop the procedures and toolsets that are needed to bridge communication and optimise the experience of our clients. Candidates should have demonstrable familiarity with a variety of modern cloud-native and automation concepts, practices, and procedures.
  • What You Need to Succeed
  • The CSME team is a problem-finding and problem-solving team. Candidates should be keen on learning and exploring new technologies.
  • Proficiency with programming languages (one or more - Java, Python, HTML/CSS/Javascript, etc.). Experience with AI/ML in an Operations environments (AIOps) would be an advantage.
  • Experience with customising and optimising AEM, especially AEM Cloud, or an equivalent content management system.
  • CSMEs are expected to demonstrate a healthy degree of inquisitiveness to understand and improve the status quo to deliver higher value to our customers and be eager to take on any tasks that need to be accomplished.

    Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
  • Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let's Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create., At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Direct job link

https://www.jobs24.co.uk/job/adobe-experience-manager-aem-cloud-sme-126801959
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