Admissions Officer

To process student applications efficiently, accurately, and in accordance with admissions procedures, contributing to recruitment, conversion, enrolment, and applicant service objectives.
Key Responsibilities
Admissions Processing
+ Assess and process applications through all required admissions stages.
+ Verify application documentation and supporting evidence.
+ Ensure applications meet institution and partner requirements.
+ Update admissions systems accurately and in a timely manner.
+ Progress applications to the next stage of the admissions process.
Applicant Communication
+ Communicate with applicants regarding outstanding documentation and admissions decisions.
+ Provide accurate admissions information and guidance.
+ Follow up with applicants to support progression and enrolment.
Compliance & Quality
+ Ensure compliance with admissions procedures and policies.
+ Maintain accurate and complete applicant records.
+ Participate in quality assurance activities and file reviews.
+ Escalate concerns or irregularities to senior staff.
Service Delivery
+ Meet agreed productivity and SLA requirements.
+ Support intake activities and peak-period admissions processing.
+ Contribute to positive applicant experiences.
Team Contribution
+ Work collaboratively with admissions colleagues and stakeholders.
+ Attend team meetings and training activities.
+ Support departmental objectives and operational priorities., + Timely processing of applications.
+ Compliance with admissions procedures.
+ Data accuracy and record maintenance.
+ Delivery of applicant service standards.
+ Achievement of productivity and SLA requirements.
+ Support for recruitment and enrolment targets.

+ Strong administrative skills and attention to detail.
+ Excellent written and verbal communication skills.
+ Experience processing applications, records, or documentation.
+ Ability to manage workload and meet deadlines/SLAs.
+ Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
+ Strong customer service and stakeholder management skills.
+ Ability to work independently and as part of a team.
Desirable
+ Experience in higher or further education admissions.
+ Knowledge of admissions, enrolment, or student recruitment processes.
+ Experience using CRM, admissions, or student record systems.
+ Understanding of GDPR and data protection requirements.
+ Knowledge of UKVI requirements and international admissions processes.