Admissions Officer

We are looking for a motivated and customer-focused Learner Admissions & IAG Advisor to provide an outstanding front-line service to prospective and existing learners across our Further Education provision. Whilst this is a full-time position (37 hours per week), we may be able to offer part-time working hours, working a minimum of 30 hours per week. This role is predominantly telephony-based, with approximately 70% of your time spent on phone and CRM/dialler systems, supporting learners with enquiries, applications, interviews and enrolments. The remaining 30% of the role is face-to-face, delivering Information, Advice and Guidance (IAG) through interviews, events, and enrolment activities. You will support learners aged 16-19 and adults, using a range of communication methods including telephone, Microsoft Teams, CRM systems and in-person appointments, ensuring a professional, accurate and learner-focused experience at every stage of their journey. Working Pattern

• The role includes regular telephone-based work as a core responsibility
• Face-to-face learner interviews and enrolments form a key part of the role
• Interviews for 16-18 learners are often held between 4:00pm and 7:00pm, so you will be expected to work these hours on occasion
• Some evening work will also be required for Open Evenings and events, Learner Information, Advice and Guidance (IAG)
• Deliver high-quality, impartial IAG tailored to individual learner needs
• Conduct course guidance interviews (face-to-face, phone and online)
• Advise on courses, funding options, progression routes and Advanced Learner Loans
• Assess learner eligibility, suitability and readiness for enrolment
Admissions and Enrolments
• Process applications accurately in line with College systems, policies and funding rules
• Organise and support interview events, ensuring a positive learner experience
• Complete learner enrolments, including documentation checks and payments
• Maintain accurate and up-to-date CRM records
Customer Service and Communication
• Act as a first point of contact for course-related enquiries by phone, email, online platforms and in person
• Manage enquiries through the admissions mailbox, CRM and main switchboard
• Deliver timely, professional and accurate responses at all times
CRM and Dialler Systems
• Use CRM and dialler systems to manage learner communications and follow-ups
• Record all interactions, outcomes and next steps accurately
• Use data to support recruitment, engagement and retention targets
Outreach and Events
• Represent the College at Open Evenings, marketing events and community outreach activities
• Deliver IAG at schools, external venues and online
• Support marketing campaigns and gather learner feedback
Teamwork, Compliance and Development
• Work collaboratively within a centralised admissions and IAG team
• Provide cover and support across CIS and Employment Services when required
• Support the training and mentoring of new colleagues
• Ensure compliance with GDPR, safeguarding, health & safety and College policies
• Produce reports and deputise for the Admissions Manager when required
  
  You will be:
• Confident and professional on the telephone, with strong communication skills
• Customer-focused, organised and able to manage a high volume of enquiries
• Comfortable working with CRM systems and digital platforms
• Flexible, with the ability to work occasional evenings and weekends
• Passionate about supporting learners to make informed education choices, Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .