Admissions Enquiries Advisor

We have one simple promise - to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 - making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

About the College/Department

The Registry support all aspects of the student journey, right from initial enquiry and application, all the way through to final award and student completion. We strive to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.

About the Admissions Team

The Admissions team provides a vital service to support the University in meeting its target for UK and International recruitment across all undergraduate and postgraduate programmes and courses.

The Admissions team is part of The Registry. The Registry strives to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.

The University is committed to providing an inclusive student experience, which offers all students the opportunity to achieve to their full potential.

About the Role

The Admissions team plays a vital role in supporting the University's UK and international student recruitment objectives across undergraduate and postgraduate programmes. This customer-focused position is responsible for managing a high volume of applicant enquiries across email, telephone, face-to-face and social media channels, providing accurate, timely and professional advice throughout the admissions journey.

You will support applicants with enquiries relating to admissions processes, application progress, interviews and offers, while ensuring records and documentation are managed accurately across a range of systems. Working to key performance targets, particularly during peak periods such as Confirmation and Clearing, you will contribute to delivering an outstanding applicant experience. The role also involves supporting recruitment events, maintaining compliance with GDPR and University policies, and using initiative to resolve queries and provide effective solutions in a fast-paced environment.

You will be customer service focused with the ability to deal with all enquiries relating to admissions and the progress of applications across a range of programmes and modes of study including undergraduate and postgraduate taught programmes. This will require the delivery of accurate advice and guidance to applicants, their families and other stakeholders ensuring that the service provided is delivered in a professional, efficient, sensitive, and courteous manner whether they are in person, by telephone or by email.

Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)

Local Government Pension Scheme

Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme

Access to a variety of staff discounts at high street retailers

Discounted onsite gym

Cycle to Work scheme

A flexible working environment

A commitment to personal and professional development