Admissions and Customer Services Officer

Admissions and Customer Services Officer

Location: East Surrey College View all jobs

• Croydon, Greater London
• £32,631 per year
• Permanent
• Full-time

Posted: 10 hours ago

Job Details

• Job Type: Support
• Job Category: Various
• Employment Basis: Established (salaried)
• Location: John Ruskin College - Croydon, East Surrey College - Redhill
• Salary Range: £32,631
• Closing Date: 05/10/2026
• Documents: (PDF, 157.94kb), (PDF, 156.25kb), (PDF, 472.18kb)

Job Description

Admissions and Customer Services Officer

College location: East Surrey College (Redhill) and John Ruskin College (Selsdon)

Salary: £32,631

Hours: Full time (37 hours/week) 08:45-17:00 Mon - Fri

We're looking for an enthusiastic Admissions & Customer Officer to join our friendly team and play a vital role in delivering an exceptional learner experience. From supporting applicants and processing enrolments to managing bursary applications and providing outstanding customer service, you'll be at the heart of every student's journey.

This is the perfect opportunity for someone who enjoys working with people and data. You'll be confident using Excel, managing information accurately, and navigating digital systems, while providing a professional and welcoming service to students, parents, and stakeholders.

The successful candidate must have:

• Outstanding customer service and communication skills.
• Strong Excel and IT skills, with a keen eye for detail.
• Experience working with databases, data management, or digital systems.
• The ability to stay organised and thrive in a fast-paced environment.
• A passion for supporting students and delivering excellent service.
• Maths & English GCSE / Level 2 equivalent

If this sounds like you and you will enjoy working in a forward-thinking, friendly, fast-paced, changing environment with state-of-the-art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such as a choice of two excellent pension schemes, life assurance, free onsite parking, access to our fully equipped gym, along with discounted in-house Spa and Salon treatments.

Applications will be shortlisted on a rolling basis, and we reserve the right to interview and appoint before the closing date. We encourage early applications to avoid disappointment. Due to high volume, we are unable to respond to all unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, you have not been selected.

Please refer to the attached Job Description, Person Specification, and Competency Framework and apply using the button below.

Orbital South Colleges Group is committed to Equal Opportunities, encouraging applications from all sectors of the community to reflect our diverse student population. We are also committed to PREVENT and Safeguarding the welfare of children and vulnerable adults, and all staff and volunteers are expected to share this commitment. Both college campuses are smoke-free zones.

Successful candidates will be required to complete an enhanced DBS check, provide references, and evidence of qualifications and awards before employment. Failure to do so may lead to withdrawal of offers.

Applicants must be eligible to work in the UK as we do not sponsor work permits; work permits from other organizations are unacceptable as proof of right to work in the UK.

#s1-Gen

We're looking for an enthusiastic Admissions & Customer Officer to join our friendly team and play a vital role in delivering an exceptional learner experience. From supporting applicants and processing enrolments to managing bursary applications and providing outstanding customer service, you'll be at the heart of every student's journey. This is the perfect opportunity for someone who enjoys working with people and data. You'll be confident using Excel, managing information accurately, and navigating digital systems, while providing a professional and welcoming service to students, parents, and stakeholders. The successful candidate must have: Outstanding customer service and communication skills. Strong Excel and IT skills, with a keen eye for detail. Experience working with databases, data management, or digital systems The ability to stay organised and thrive in a fast-paced environment. A passion for supporting students and delivering excellent service

• Maths & English GCSE / Level 2 equivalent, Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.
  
  If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, life assurance, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.