Admissions Administrator

Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults. We offer a wide range of qualification courses, including English for Speakers of other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges. We have a fantastic opportunity to join our team to support the administration of our Adult Skills and Work Skills provision. This priority area includes GCSE and Functional Skills courses in English & Maths and English for Speakers of other Languages (ESOL) as well as Work Skills and IT courses. You will have a key role in the day-to-day support to our Information, Advice and Guidance (IAG) process, which assists learners to apply, be assessed and placed on the appropriate level course. You will check eligibility documents, facilitate assessments, coordinate course offers, process enrolments, respond to learner queries, monitor and keep track of information and update and maintain spreadsheets and databases. You will work closely with Curriculum & Learning Managers and will liaise regularly with your colleagues to make sure that everything is in place to guarantee that processes run effectively and efficiently.

• Excellent interpersonal skills, along with a high level of written and verbal communication ability
• Great team working skills
• Strong administrative skills and experience of working within a customer-focused environment
• High standard of accuracy and attention to detail
• Excellent IT skills, including proficiency in Microsoft applications (Word, Excel, SharePoint)
• Effective organisational skills with the ability to manage your own workload, meet deadlines and prioritise as required
To apply, we request that you submit a CV and you will be asked the following 4 questions: 1. Please can you describe a situation where you had to communicate important information to a learner, customer or colleague. What approach did you take and what was the outcome? 2. Please describe a task that you have undertaken that required a high level of accuracy and attention to detail. How did you ensure your work was accurate and customer focused? 3. Please describe a time when you had to manage competing deadlines or high workload. How did you prioritise your tasks and what was the outcome? 4. Please describe an example of when you worked collaboratively as part of a team to achieve a shared goal. What was your role and what contribution did you make?

The starting salary for this position is £27,634 per annum, working 36 hours per week. We are hiring a new Admissions Administrator to join our fantastic Surrey Adult Learning team based at the Woking Adult Learning Centre, but with the option to work flexibly from other offices and home. Rewards and Benefits
• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources
• Discount on Surrey Adult Learning courses