Administrator-Restart

At Serco, our ambition is to impact a better future. As an Administrator within our Employment, Skills and Training (EST) business, you'll play a key role in supporting the delivery of the Restart Contract. You'll provide high-quality customer service and administrative support to the Operations Team, while also supporting Restart participants where appropriate.
This is a busy and varied role, ideal for someone with excellent organisational skills, strong attention to detail and a professional, customer-focused approach. You'll work closely with colleagues to meet tight deadlines and ensure a consistently high standard of service.

What you'll do as an Administrator
You'll be entrusted to:
- Deliver consistently high levels of customer service when communicating with learners, participants and the operations team.
- Manage reception duties, ensuring all visitors are greeted professionally and courteously.
- Manage petty cash and process reimbursement of participant expenses.
- Conduct warm handover calls where required.
- Order office supplies and support facilities management activities.
- Contribute to Business Continuity Planning activities.
- Source and book rooms for face-to-face delivery of sessions and events.
- Monitor shared inboxes, responding to or escalating queries as appropriate.
- Answer telephone enquiries from learners, participants and customers, escalating where necessary.
- Support general team responsibilities including health and safety, office management, archiving and SMS processes.
- Undertake other reasonable duties aligned to the level of the role.

You may also be required to:

- Download, log and acknowledge programme application forms.
- Book tutors and coordinate learning materials to support delivery.
- Confirm programme and session dates with learners.
- Register learners with awarding organisations as required.
- Work collaboratively with partner organisations.
- Maintain accurate attendance records.
- Book external examinations online where relevant.
- Update participant and learner data accurately across IT systems.
- Support marking, moderation and certification processes.

Excellent customer service, communication and interpersonal skills.
- Strong IT capability, including Microsoft Teams, Outlook, Word, Excel and PowerPoint.
- Experience delivering high-quality customer service in a busy environment.
- The ability to learn new systems quickly and accurately.
- Strong organisational and planning skills with exceptional attention to detail.
- The confidence to work independently and as part of a team.
- A flexible and proactive approach to managing workload and deadlines.
- A professional, approachable manner at all times.

Safeguarding and vetting, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Serco EST is committed to safeguarding and promoting the welfare of learners. This role requires an enhanced DBS and BPSS clearance, including checks covering identity, employment history, nationality/immigration status and criminal records.

Discover all you need to keep growing
We're one of the top 1% of international employers, so you can be confident you'll be joining a supportive organisation that values quality, integrity and development. We provide opportunities to learn, grow and contribute to meaningful outcomes for individuals and communities.

What we offer

- Holidays: 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Role-specific training and continuous professional development
- Health and wellbeing: Employee Assistance Programme and wellbeing support
- Discounts: Discounts across a wide range of retailers and services
- Employee networks: Inclusive networks supporting collaboration, belonging and wellbeing